Position Overview

The Operations Manager is responsible for the overall day-to-day operations and for managing the client experience to ensure superior quality work is completed at multiple commercial properties in Austin, San Antonio, and College Station.

Responsibilities

• Responsible for the overall direction, coordination, and inspections of the accounts.
• Perform daily inspections of the work of the janitorial staff to ensure it meets the client’s expectations.
• Plan, supervise, communicate, and administer the budget, vendor, and supplier contact, and other operational/managerial responsibilities
• Ensure clients are satisfied with the services they receive and be responsive to improve upon areas of dissatisfaction.
• Responsible for quality control and inspections at different sites.
• Ensure that all contract terms and SOW requirements are being upheld.
• Determine areas of improvement in buildings and determine a plan to improve the space.
• Manage the start-up of new accounts.
• Audit and maintain inventory, supplies, and equipment, and ordering.
• Analyze and facilitate budgets to identify areas of cost savings and improvement.
• Ensure safety and regulatory compliance with local, state, and federal regulations.
• Conduct meetings to maintain consistent, timely, and effective communication within all levels of the business ( internal management team and employees).
• Manage team members performing work at multiple properties.
• Ability to oversee one-time projects from conception to completion.
• Manage onsite employee training program, Identify training needs, and ensure proper training is developed and provided.
• Train team members on technology platforms.

Requirements:

• Excellent oral and written communication skills
• Proficient in Microsoft Suite and email communication
• Valid Driver’s License
• Excellent leadership skills and ability to lead teams
• Highly organized
• Technology savvy
• High energy with a commitment to service
• Able to work flexible hours, including holidays and weekends
• Ability to pass a criminal background check
• The ability to speak in English and Spanish.

Benefits & Perks:

• Startup company culture
• Room for growth! We prefer to promote from within

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office

Work Location: In person