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The Shift Lead III, Help Desk Operations Analyst Supervisor, is responsible for the operation and sustainment of help desk activities in a 24x7 rotating shift environment.

They provide overall supervision of help desk personnel, as well as performing in-depth problem analysis and coordination with vendors or other 3rd party personnel needed to resolve problems.

They ensure compliance with SOPs and delivery against Government-approved SLAs or delivery metrics.

Required Qualifications :

5 years of position-specific relevant experience.

Computing Environment Certificate relevant to assigned duties.

Preferred Qualifications :

• 8 years of position-specific relevant experience.
• ITIL Certification.

Physical Requirements :

Must be able to lift at least 15lbs

The projected compensation range for this position is $84,000-$140,100. There are differentiating factors that can impact a final salary / hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.

For all positions requiring access to technology / software source code that is subject to export control laws, employment with the company is contingent on either verifying U.

S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.

ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000.

ManTech is an affirmative action / equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.

ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity / affirmative action policies.

ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.

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Last updated : 2024-04-27