JOB TITLE:

Player’s Club Rep

DEPARTMENT:

Marketing

REPORTS TO:

Player’s Club Supervisor

CLASSIFICATION:

Key

FSLA STATUS: Non exempt

PAY LEVEL: Hourly

CLOSING DATE:

LOCATION: Grand Lake Casino

EDUCATION: High school diploma or G.E.D.

EXPERIENCE: Customer service experience required; basic computer skills required.

LICENSES OR CERTIFICATIONS: Required to obtain and maintain a Seneca Cayuga tribal gaming license; State issued id

PHYSICAL REQUIREMENTS: Position requires: the ability to twist, stoop, bend, use extensive and repetitive hand movements; lifting up to 35 lbs.; ability to stand for extended periods and input data; ability to work in a fast paced environment; may require sitting for entire shifts, up to 35 hours per week

WORK ENVIRONMENT: Grand Lake Casino is a drug and alcohol free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, bright & flashing lights.

JOB SUMMARY: Responsible for the duties and functions of Grand Lake Casino's Player's Club

SPECIAL WORKING CONDITIONS: This position requires: the ability to work under pressure and meet tight deadlines; flexibility to work any shift including weekends and holidays; excellent organizational, communication and customer service skills.

ESSENTIAL FUNCTIONS:

• Provides exceptional customer service to all casino patrons
• Develops and maintains a friendly, courteous rapport with customers and staff
• Listens to customer needs and ensures customer satisfaction while complying with casino guidelines
• Identifies, establishes and inspires enrollments to prospective Player's Club members
• Communicates properly with guests with reference to preparation of player's club cards
• Prepares new cards, replacement cards, and update information in the player tracking system for guests
• Completes all required paperwork and forms in a precise, efficient and timely manner
• Promotes & executes special events, promotions and services to guests
• Encourages patrons’ participation in marketing efforts
• Explains all games and promotions

MINIMUM JOB QUALIFICATIONS:

• Reliable transportation
• At least 18 years of age
• Written and verbal communication skills
• Multitasking skills
• Adaptability

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Grand Lake Casino is a Native American Preference Employer. Must be able to pass drug screens with negative results