SUMMARY: Schedules appointments for primary care, specialty and subspecialty medical care; includes appointments for consult/referral specialty care within the MTF or at civilian facilities. In addition, this position will call patients or respond to messaging submissions to schedule or cancel appointments as needed.
?LOCATION: Call Center at Charleston AFB
W Hill Blvd, Joint Base Charleston, SC 29404
?HOURS: 7:00 ? 4:00 pm
?PAY RATE: $17.20/hour with insurance or $21.77 without insurance
BENEFITS:
?2 weeks? vacation in the 1st 12 months plus?
?Major holidays off
?Medical, Vision, Dental, AD&D, & Life Insurances
REQUIRMENTS:
?At least 6 months of experience in a medical office scheduling patient appointments
?Typing 50 WPM
?Obtain and maintain CPR or BLS Certificate through Red Cross or AHA
?High school diploma or GED
?U.S. CITIZENSHIP
PREFERRED EXPERIENCE:
?At least 6 months of call center experience
?General medical ethics, telephone etiquette, and customer service skills
WHO DO I WORK FOR?
?We are proud to be a Woman-Owned Business, committed to fostering an inclusive and diverse work environment. Join our team and be part of a company where female leadership drives innovation and success. We value the contributions of all team members, and we're excited to welcome individuals who share our commitment to excellence and equality.
?Health Partners Management Group (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government for multiple positions. You would be a W-2 employee for HPMG and NOT a government employee.

• Veterans and Military spouses are encouraged to apply*

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
?Armed Forces Health Longitudinal Technology Application (AHLTA)
?Composite Health Care Systems (CHCS) and/or MHS GENESIS
?Defense Enrollment Eligibility Reporting System (DEERS)
?Military Filing System ? by sponsor social security, terminal digit order, color-coded and blocked filing system.
?Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.
JOB DETAILS:
?HEALTH CARE SYSTEMS INCLUDE: MHS Genesis and Defense Enrollment Eligibility Reporting System (DEERS)
?Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
?Maintains appointment schedules using a government computer system (MHS GENESIS).
?Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
?Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
?Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
?Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
?Confirms medical records are available for upcoming appointments on provider schedules.
?May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
?Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.