Are you passionate about providing exceptional customer service?

Join our team at Best Western as a Guest Service Agent and be a crucial part of creating memorable experiences for our guests. As a Guest Service Agent, you will be the friendly face and first point of contact for guests, ensuring their stay is comfortable, enjoyable, and hassle-free.

Key Responsibilities:

1. Warm Welcome: Greet guests with a friendly smile and welcoming demeanor upon their arrival at the hotel.

2. Efficient Check-In/Check-Out: Process guest registrations, check-ins, and check-outs promptly and accurately, following established procedures.

3. Guest Assistance: Respond to guest inquiries, requests, and complaints in a courteous and professional manner, providing information and assistance as needed.

4. Room Assignments: Assign guest rooms and provide room keys, ensuring accuracy and adherence to guest preferences whenever possible.

5. Payment Handling: Process guest payments, including cash, credit card, and other payment methods, while maintaining accuracy and confidentiality.

6. Phone and Reservation Management: Handle incoming phone calls, make reservations, and assist with inquiries related to room availability, rates, and hotel amenities.

7. Upselling and Promotions: Inform guests about hotel services, amenities, and promotions, and actively encourage upselling opportunities to enhance their experience.

8. Safety and Security: Maintain a safe and secure environment for guests by following hotel security protocols and procedures.

Qualifications:

• Excellent customer service and interpersonal skills.
• Strong communication abilities, both verbal and written.
• Able to work flexible schedule to cover days off for current team members.
• Attention to detail and accuracy in handling guest information and transactions.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer proficiency, including knowledge of reservation systems and office software.
• Previous experience in hospitality or customer service is preferred but not required. Training will be provided.

Benefits:

• Competitive compensation package.
• Opportunities for training and career development.
• Employee discounts on hotel stays and amenities.
• A supportive and friendly work environment within a reputable hotel brand.

If you're dedicated to providing exceptional customer service and creating positive guest experiences, we invite you to apply for the position of Guest Service Agent at our Best Western. Join us in delivering hospitality excellence to every guest, every day.