Role Description:

The role of a Business Analyst is to help determine the requirements of a product/project/program, translate and communicate those requirements clearly to stakeholders in order to implement solutions that align to business needs. The Functional Business Analyst specializes in a specific technology, line of business, domain or industry. The (Functional) Business Analyst assists with eliciting requirements, organizing/grouping requirements into functional categories, translating and simplifying requirements, and documenting findings in a Requirements Document. Functional business analysts also use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.

Functional Skills & Competency:

• Be an authority in functional area of specialization, analyze existing systems and highlight areas of improvement
• Request the needed BA’s for a project and get them oriented to work on the project
• Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards
• Directs the completion of project BA objective, such as scope, requirement, analysis and solutions, business process modeling, UAT, and customer training, etc
• Analyze and decompose complex requirements, perform gap analysis and recommend solutions
• Document requirements, create functional specifications and prepare wireframes/flowcharts
• Develop use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well-integrated
• Ensure product deliverables’ quality, such as functional specifications, logical and physical data design, solution design and detailed design, UAT test plans, and completed solution
• Oversee the development of the product as per the specifications
• Interact with users, customer, other portfolios, and vendors, maintaining communication for full life cycle of project
• Direct and delegate BA work effort monitor individual BA performance and provide feedback to resource managers and/or program/project managers
• Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed
• Develop and manage user acceptance criteria
• Coordinate the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor
• Assist in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations
• Transition product support to systems operations
• Prepare technical user manuals, system configuration documents, assist in establishing end user training and other technical reports
• Resolve issues in a timely manner. When appropriate, escalate problems and issues to program manager /project manager and/or stakeholders and sponsor

Leadership & Business Acumen:

• Thorough knowledge of the area of specialization
• Previous Banking, Healthcare experience preferred
• Extensive business analysis experience in Healthcare
• Strong analytical and investigation skills
• Ability to see and understand the big picture
• Solid interpersonal skills with ability to work in a team environment
• Skilled in MS Office (Word, PowerPoint, Excel, Visio, etc.)
• Elicitation and comprehension skills
• Communicates appropriately and efficiently to stakeholders, gaining trust and building consensus
• Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise, and easy-to-read functional specifications
• Proactive, self-driven individual with strong support/service attitude
• Should be able to mentor other BA’s on the process and best practices for conducting requirements elicitation
• Strong organizational and presentation skills

Additional Responsibilities as Scrum Master: (Optional)

• Conduct release planning meetings
• Facilitate sprint planning, daily stand-ups, feedback meetings, sprint reviews/retrospectives, etc.
• Remove impediments to team progress
• Successfully manage Work in Progress (WIP)
• Manage scrum boards and reports through JIRA