General Description

Typical Duties

Note: Listed functions, duties, responsibilities and skills is not intended to be all-inclusive and the employer reserves the right to assign additional responsibilities as deemed necessary for the operational efficiency of the Sheriff's Office.

• Help Desk Support:
  • Respond to user inquiries and technical support requests via phone, email, or in-person interactions.
  • Provide timely and efficient troubleshooting to diagnose and resolve hardware, software, and network issues.
• Hardware and Software Maintenance:
  • Install, configure, and maintain computer hardware and software systems.
  • Perform hardware upgrades, replacements, and repairs as needed.
  • Install and update software applications and operating systems.
• User Training:
  • Assist users in utilizing software applications and tools effectively.
  • Provide basic training to users on technology-related topics.
• Remote Support:
  • Utilize remote access tools to troubleshoot and resolve issues for users located off-site.
• Network Support:
  • Assist with network connectivity issues, including Wi-Fi and wired connections.
  • Troubleshoot network-related problems, such as DNS and IP configuration.
• Documentation:
  • Maintain accurate records of technical issues, solutions provided, and troubleshooting steps.
  • Create and update user documentation and knowledge base articles.
• Security and Data Protection:
  • Assist in implementing security measures, such as user authentication and password policies.
  • Address malware, virus, and security-related concerns.
• Hardware and Software Inventory:
  • Maintain an up-to-date inventory of hardware, software licenses, and peripherals.
• Collaboration:
  • Collaborate with other IT team members to escalate and resolve complex technical issues.
  • Communicate effectively with both technical and non-technical users.
• Continuous Learning:
  • Stay updated with the latest technology trends and advancements in IT support.
• Performs other duties as required or as may be necessary for the efficient and effective performance of the position.

Minimum Qualifications

• Applicant must have an Associate's degree or relevant certification in Information Technology
• Applicant must have two (2) to four (4) years equivalent work experience
• Consideration may be given to equivalent combination of related training, education and experience
• Must possess and maintain a valid Florida Driver's License

Knowledge, Skills, Abilities & Other

Regular and prompt attendance is mandatory in the performance of an employee's duties for this position, including scheduled work hours, required training activities, calls for mandatory overtime needs, and calls for service during times of emergency.

• CompTIA A certification or other relevant certifications.
• Experience with remote support tools and ticketing systems.
• Familiarity with Active Directory and user account management.
• Basic understanding of network protocols and troubleshooting.
• Familiarity with mobile device management (MDM) solutions.
• Experience in providing IT support in a business or enterprise environment.
• Strong understanding of computer hardware, software, operating systems, and network principles.
• Excellent problem-solving skills and attention to detail.
• Customer-focused attitude with strong communication skills.
• Ability to work independently and handle multiple support requests simultaneously.

Knowledge of computer operations, data communications, and concepts. Knowledge of hardware installations and configurations. Extensive knowledge of a variety of PC application software.

Ability to coordinate and operate hardware and software. Ability to develop and maintain effective working relationships with end users. Ability to work independently with little supervision and to work in a team environment. Ability to organize and prioritize work. Ability to set up and maintain databases.

WORKING CONDITIONS

The work environment for this position varies. The position performs duties in an extending standing or walking position and may be required to bend, stoop, and reach overhead frequently. This position generally works during normal business hours but is assigned to on-call status. The position may be required to lift up to 25 lbs. unassisted.

PHYSICAL ATTRIBUTES REQUIREMENTS

Mobility-Mostly sedentary work but some standing and walking; constant use of a computer

Lifting-Able to lift 25 pounds

Visual-Constant overall vision; constant eye-hand coordination; frequent reading/close-up work

Dexterity-Frequent repetitive motion and reaching

Emotional/Psychological- Frequent public contact; decision-making and concentration

Special Requirements- Ability to behave respectably and with utmost integrity even when off duty. May be required to respond for any critical incident, manmade or natural. Some assignments may require working weekends, nights, and/or occasional overtime

Successful applicants will be required to complete and submit an entire employment application, which will be provided to the applicant by the Human Resources Division. The applicant will then submit to a thorough background investigation, which includes, but not limited to, past employment/education verification, driver license review, credit history, prior drug use history, arrest/conviction record, and computerized voice stress analysis (CVSA) testing. A certified examiner administers the CVSA with questions addressing illegal drug use and general questions of honesty and criminal history. Any dishonesty or deception on the Pre-Screen Questionnaire or Employment Application will disqualify your application.

The background investigation process may take 3-6 months depending upon the complexity of the applicant's background and position for which you've applied. Applicants selected for employment will be provided a conditional offer and required to submit to a medical examination with drug screening.
Candidates must also comply with the Agency’s current Tattoo and Body Ornamentation Policy. A copy of General Order 28 - Dress and Appearance can be accessed here. An applicant’s tattoos and body ornamentation must be disclosed at the time of application and will be documented as part of the agency’s review process, even if otherwise meeting the Agency’s policy.

Applicants not selected for employment will receive notification from the Human Resources Division, to include justification based on the following disqualifiers: negative background, failure to meet minimum qualifications as outlined in the specific job description, or any additional information discovered during the interview process. Applicants will be eligible to reapply with the Seminole County Sheriff's Office after one year from date of notification.

The Seminole County Sheriff's Office is committed to a diverse work force, is a drug free workplace and is an equal opportunity employer. We strongly support our military veterans and their families, and encourage them to consider applying to agency job announcements for which they may qualify. Preference-Eligible Applicant service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority and are encouraged to apply for the positions being filled. Additionally, certain Preference-Eligible Applicants may also be eligible to receive waivers for postsecondary educational requirements in employment.

The Seminole County Sheriff's Office offers a complete benefits package to full-time employees including: