Job Summary

Oversee “outdoor operations” to ensure efficient, four-star/four-diamond service to casino, resort & spa guests under the direction of Valet Manager & Director of Hotel Operations. Outdoor operations include shuttle, door & valet departments.

Essential Duties And Responsibilities

Oversee daily operations of Valet, Door & Shuttle operations.

• Prepare and maintain schedule of valet, door & shuttle.
• Establish and maintain valet, door & shuttle budgets.
• Partner with Front Office to ensure the utmost in guest service.
• Communicate to Valet Manager or the Director of Hotel Operations information needed to increase guest service.
• Ensure 4-Star/4-Diamond service is delivered to all guests arriving at the Casino and utilizing the valet, door & shuttle amenities.
• Will be expected to meet SMART Goals on an annual & quarterly basis centered around people (guest & team member service), product (continual enhancement in service delivery), profitability (revenue) efficiency and synergy (continual labor refinement through training/development).
• Performs other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public.
• Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Qualifications

Excellent verbal skills. Computer aptitude. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for guest service and team member relations.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Minimum three (3) to five (5) years’ experience in Valet Service operations. Requires a minimum one (1) to two (2) years’ experience in supervisory role. Casino/Resort experience required.

LICENSES, CERTIFICATES & REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to write routine reports and correspondence and to speak effectively with guests or team members of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

Must have the ability to independently problem-solve challenging situations. Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 25 pounds. This position requires the ability to hear and speak on the telephone and vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The duties of this position are performed inside and outside of the casino, thus exposing team member to moderate noise and high temperatures.

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.