5 Jobs
Nixon Power Services is Hiring a Service Coordinator Near Blountville, TN
Job Description
Job Summary
This position is responsible for responsible for scheduling, assigning, and dispatching Technicians to successfully complete the installation, maintenance, and repairs of generator systems to meet customer requirements. This position tracks work orders, enters warranty claims and manages the billing process. The Service Coordinator team is responsible for supporting all facets of the customer’s field service experience throughout assigned territory in the most cost-effective and efficient manner possible.
Essential Responsibilities
- First point of contact for customers, distributors, and sales team for scheduling service.
- Handle incoming calls & emails from customers, sales channels, and technicians.
- Schedule and prioritize technicians for service calls and dispatch to customer sites.
- Provide professional and timely confirmation of service schedule and visit date to customers.
- Coordinates labor scheduling to align to the appropriate customer, service, and geographic need.
- Reschedule & Reassign calls as needed to accommodate urgent or high-priority customer needs.
- Customer follow-up to ensure their needs were met and/or scheduled additional Service if necessary.
- Directs logistical support for Technicians (parts, equipment, etc.)
- Maintains responsibility for service job quotes, work orders and technician generated documentation, including Field Service Reports (FSR’s), Technician time, expenses, parts requests, Request for Quotes (RFQ) on additional work needed.
- Prepare, distribute, and upload billing with accuracy and in accordance with deadlines.
- Collaborates with Credit and Service departments to reconcile billings, expedite the customer billing process and troubleshoot customer account issues.
- Escalate issues to Customer Service Manager when necessary.
- Other duties as assigned.
Knowledge & Skills
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
- Excellent communication skills, both written and verbal.
- Strong organizational skills.
- Proficient in Microsoft Suite of programs
- Ability to manage multiple tasks and projects concurrently.
Education & Experience Preferences/Requirements
Degree Required: High School Diploma / GED
Degree Preferred: Associate's Degree
Years of Experience: 2-3
Working Environment / Conditions
- Use hands/fingers to handle or feel.
- Reach with hands and arms.
- Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl.
- Lift and/or move up to 25 lbs on occasion.
- Be exposed to moving mechanical parts; fumes or airborne particles.
- Ability to sit for long periods of time.
Job Summary
Full Time
$33k-42k (estimate)
05/03/2024
05/16/2024
nixonpower.com
TODD, NC
100 - 200
1914
TRAVIS SENTER
$200M - $500M
Wholesale
Related Companies
About Nixon Power Services
Nixon Power Services is the Souths largest full-service organization dedicated exclusively to the sale, rental, distribution and aftermarket support of power generation equipment, parts, service and accessories. Headquartered in Brentwood, TN, Nixon Power has been operating in the power generation segment since 1942 and largest authorized distributor of Kohler Power Systems. Nixon Power offers power generation product and service solutions for the Industrial, Residential, Marine, Mobile and Prime Power Energy market segments through its offices in Nashville, TN; Atlanta, GA; Charlotte, NC; Ral ...
eigh, NC; Louisville, KY; Blountville/Tri-Cities, TN; and Birmingham, AL. Visit www.nixonpower.com for more information.
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The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
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Step 3: View the best colleges and universities for Service Coordinator.
