Description

The Systems Administrator is responsible for providing comprehensive technical support and managing the day-to-day administrative tasks to ensure the smooth operation of our technology systems. This role involves responding to technical queries, diagnosing software/hardware issues, deploying computer systems, and providing user support for various applications. This position is ideal for someone with foundational knowledge in systems administration looking to gain extensive hands-on experience.

 Essential Functions

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide maintenance and support for Infrastructure and Security applications, systems, and tools.
• Help monitor system performance, troubleshoot issues, and ensure the security and efficiency of IT infrastructure.
• Identify repetitive tasks to be automated
• Participate in the documentation of systems setup and contribute to developing IT policies and procedures.
• Assist with data backup and system security operations (e.g., user authorizations, firewalls).
• Assist in installing, configuring, and maintaining hardware and software components.
• Install, modify, configure, and repair computer hardware and software systems and components; run diagnostics to resolve problems.
• Create user accounts, deploy end-user equipment, assign licenses, and support users across MS Office 365 and end-user devices environment(s).
• Offer support for MS 365 applications, including Outlook, Teams, Word, Excel, and multifactor authentication.
• Handle deployment of phones, audiovisual setups, and manage cellphone plans and accounts.
• Address printer issues, deploy computers, and ensure proper setup, backup, and cloning.
• Write detailed procedures for resolving different types of technical issues.
• Train users on basic computer operations and desktop applications.
• Engage in continuously learning IT trends and best practices to improve skills and contribute effectively to the team.

Knowledge, Skills, Abilities

• Excellent customer service skills, attention to detail, and ability to follow precise instructions.
• Highly motivated and able to work effectively in a team and independently when required.
• Proficient in troubleshooting and root-cause analysis.
• Understanding of IT security principles.
• Basic knowledge of cloud environments, networking systems, servers, databases, patch management, and other IT Infrastructure.
• Experience with Windows 10, Office 365, Microsoft Exchange, and Active Directory.
• Familiarity with operating systems and environments such as Microsoft, Linux, macOS, Android, and IOS.
• Knowledge of VoIP, UCaaS, or other phone systems & related technology.
• Strong ability to learn and adapt in a fast-paced environment.
• Proactive attitude and a strong desire to learn and take on new challenges.
• Experience in a systems administration role or similar (internships included).

Education and Experience Required: 

• Bachelor's degree in computer science or similar discipline.
• At least two years of directly related experience, including some or all of the following: Service desk, end-user devices, servers, net work, cloud, and IT security software and tools.

How we take care of you!

We frequently seek avenues to enhance our total rewards package as we recognize that our associates are a significant asset to our success and the community! All benefits are available to you from day one!

Medical insurance • Flex Spending Account • Dental • Vision • Voluntary Supplemental insurance • Employee Assistance Program • Short-term Disability • Long-term Disability • 401K (100% company match on the first 4% & total company match of 5%) • Employee Referral Bonus.

Sellars Absorbent Materials is an equal opportunity employer. Sellars Absorbent Materials does not discriminate on the basis of race, religion, color, national origin, gender, age, disability, marital status, sexual orientation or any other characteristic protected under applicable law. All employment decisions are made on the basis of qualifications, merit and business need.