** Technology Support Specialist, Highland Capital Brokerage**

*Share by Email* Location: 3535 Grandview Pkwy #600 Birmingham, AL **IT Help Desk Opportunity in Financial Services**

**Technology Support Specialist I, Highland Capital Brokerage**

**Location(s): Birmingham, Alabama**

**Role Type: Full time**

**Summary:**

The Technical Support Specialist provides accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. Our Technical Support Specialist will perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills. Additionally, the Technical Support Specialist will respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. Maintaining accurate information and data regarding end-user issues within the tracking system and according to policies and standards is critical to this role.

**Responsibilities:**

* Provide general user and desktop support

* Configure and troubleshoot desktop and portable devices

* Respond to user requests and incidents in a courteous and professional manner

* Track, monitor and maintain requests, incidents, and escalations in the ticketing system

* Support all hardware deployed in the organization

* Setup new hardware and maintain appropriate user account permissions

* Provide cross-support to network and server administration

* Assist with execution of core IT related projects

* Other duties as assigned

**Education Requirements:**

* Bachelors degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

**Basic Requirements:**

* 1-2 years of relevant hands-on experience

* Strong experience working in Windows Desktop Operating Systems

* Support and configuration of various desktop models and mobile devices

* Office 365 support and administration

* Strong experience with Microsoft Office applications

* Active Directory and Azure Active Directory

* Virus removal and remediation

* Some experience in Network technologies and IT security

* Excellent customer service, and the ability to work in a team environment

* Communication Skills including end user training and explaining technical problems

* Self-Motivated, possess good analytical/trouble shooting skills

* Ability to multi-task and work projects to completion

* Candidate must demonstrate strong willingness to learn new technologies

* Ability to execute tasks in a timely manner

**Preferred Requirements:**

* A , Network or equivalent hands-on experience in an IT help desk environment

* Working knowledge of Windows Server Operating Systems (2012, 2016, 2019)

* Experience with SharePoint, Intune device management, and Mac OS

**Be A Part Of The Team Behind Our Success!** At Advisor Group, we support financial professionals across the nation, the people who help everyday Americans achieve their dreams. Were a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

**Equal Opportunity Employer** Advisor Group is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

**Eligibility** Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Advisor Group.

**Unqualified Applications** Advisor Group does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

**Recruiting Agencies** Advisor Group only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.

Securities and investment advisory services are offered through the firms: FSC Securities Corporation, Royal Alliance Associates, Inc., SagePoint Financial, Inc., Triad Advisors, LLC, and Woodbury Financial Services, Inc., broker-dealers, registered investment advisers, and members of FINRA and SIPC. Securities are offered through Securities America, Inc., a broker-dealer and member of FINRA and SIPC. Advisory services are offered through Arbor Point Advisors, LLC, Ladenburg Thalmann Asset Management, Inc., Securities America Advisors, Inc., and Triad Hybrid Solutions, LLC, registered investment advisers. Advisory programs offered by FSC Securities Corporation, Royal Alliance Associates, Inc., SagePoint Financial, Inc., and Woodbury Financial Services, Inc., are sponsored by VISION2020 Wealth Management Corp., an affiliated registered investment adviser. Advisor Group, Inc. is an affiliate of these firms. Category Description Status