SUMMARY/OBJECTIVE:

The Associate Director of Nursing, Housing and Outpatient Services (ADON-HOS) will report to the Director of Nursing, (DON) to aid with strategic vision and operational oversight of nursing services with a focus on the oversight of community living and outpatient services, including behavioral health clinics. The ADON-HOS and ADON of Behavioral Health Urgent Cares, (ADOH-BHUC) will work closely together to assist the DON in ensuring strict compliance and provision of safe and high-quality care that is representative of Citizen Advocates’ mission. The ADON-HOS will assist the DON with serving as a professional liaison and servant leader for all nursing teams within Citizen Advocates, while maintaining poise and composure in complex situations. The ADON-HOS must demonstrate effective collaboration with internal and external stakeholders, while communicating appropriately and effectively. The ADON-HOS will assist the DON with overing all nursing activities, implementation and development of policies and procedures to provide quality care. The ADON-HOS will assist the DON with driving the development and execution of short-and long-term strategic plans through continuous collaboration. The individual will assist with the oversight of current and future nursing services that further the competitive position of the organization while having a strong knowledge base and ensuring strict compliance with OPWDD, OMH and OASAS policy and procedure.

Essential Functions (Job Duties)

• Work Closely with the ADON-BHUC and other agency Associate Directors
• Assist DON with providing oversight and support to the nursing personnel workflow and practice, by participating in review, analysis and appraisal of efficiency, productivity, and quality. Focus will be on Community Living and Outpatient Supports, including Outpatient Behavioral Health. However, the ADOH-HOS may be asked to provide leadership support to the Behavioral Health Urgent Care centers including on call notifications. Will participate in on call notifications for departments directly overseeing.
• Assist DON with implementing quality improvement efforts, through effective staff and provider involvement, project management, and communication. Implements timely changes and keeps staff and providers up to date with clear, concise, and professional communications.
• Assist DON with development and implementation of documents, policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
• Assist with education, monitoring, reporting and control of infection control related issues.
• Acts as a resource in identifying, communicating and/or offering solutions for nursing/operational problems in partnership with operations team.
• Assure service satisfaction by acting as a resource in identifying, investigating, and resolving administrative/operational and care problems or complaints related to nursing or other department if required, in partnership with operations team.
• Provide guidance and support for supervisory, and field nursing staff.

Competencies

• Experience providing effective leadership to the workforce.
• Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
• Ability to adapt quickly in a fast-paced environment
• Strong customer service orientation and the ability to effectively address concerns and resource problems in a timely, win-win manner
• Strong human resource management skills
• Proficiency in computer software applications
• Excellent verbal/written communication and presentation skills
• Strong analytical and problem-solving skills. High attention to detail, accuracy, and follow through
• Ability to establish and maintain positive relationships with staff, families, people supported, and referring offices
• Displays courtesy and helpfulness when interacting with all internal and external customers
• Ability to promote a team atmosphere of trust and professionalism