You haven't searched anything yet.
Job Title: Service Supervisor
Supervisor Title: Community Manager
Job Summary:
Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for
cleanliness, appearance, safety, and overall functionality.
Essential Responsibilities:
1. Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing
and new move ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
3. Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and FCA standards.
4. Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
5. Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
6. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
7. Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
8. Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
9. Conducts regularly scheduled FCA safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
10. Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency.
Other Responsibilities:
1. Assists Community Manager in developing the budget for regular repair and maintenance and capital expenses.
Organizational Responsibilities:
Working Conditions:
Physical Demands:
Required Licenses or Certifications:
Knowledge, Skills, Abilities:
Full Time
$65k-85k (estimate)
05/10/2024
07/08/2024
fcamres.com
Raleighdurhamchapel Hill United States, NC
<25
The job skills required for Service Supervisor include Customer Service, Scheduling, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
02/27/2022: Phoenix, AZ
Document task completion through daily service reports.
04/15/2022: Austin, TX
Conduct regular performance evaluation of environmental service staff.
01/25/2022: Boulder, CO
Create and maintain environmental service staff schedule.
03/31/2022: Springfield, OR
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
02/26/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
03/30/2022: Pittsburgh, PA
All supervisors should be prepared to deal with a crisis.
03/30/2022: San Diego, CA
Deliver fast, effective resolutions.
04/07/2022: Harlingen, TX
A supervisor sees that employees update records when they receive or release parcels and mail.
03/02/2022: Mcallen, TX
Assisting customer service staff with duties where required.
03/31/2022: Portsmouth, NH
Step 3: View the best colleges and universities for Service Supervisor.