REPORTS TO: General Manager
SUPERVISES DIRECTLY: Room attendants, Housekeepers, House-persons, Laundry personnel
Benefits/Perks of Working With Us:
Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options.
Purpose for the Position:The Housekeeping Manager will support the housekeeping and laundry departments and manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.
The Housekeeping Manager Essential Responsibilities:
-Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development.
-Assists the General Manager in the development of the department's annual budget.
-Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies.
-Enforces policies and procedures in the department.
-Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
-Directs hourly associates in all areas of the department.
-Prepares daily assignment sheets for all housekeeping and laundry associates.
-Maintains cleanliness quality based on hotel objectives.
-Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.
-Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.
-Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices.
-Compiles and reports accurate status of all guestrooms to the front desk department.
-Works with the Security Office to enforce standard procedures for the acceptance, security, and return on guest lost and found items.
-Maintains productivity and labor cost goals.
-Conducts formal inventories of linen, supplies, and equipment as required.
-Participates in the ordering of supplies to maintain adequate inventory levels.
-Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
-Maintains departmental key control.
-Maintains deep cleaning program.
-Complete projects as determined by the General Manager.

About the Company:
Home 2 Suites Lewes