**Front Desk Coordinator**

* Los Angeles, CA

* Full-Time

* Front Desk Coordinator

Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases; television sit-coms to commercials and sports broadcasting; video games to mobile handheld games; and, even musical greeting cards to online user-generated content.

Founded in 1983 as a joint venture between Sony/ATV and Universal, APM Music is the recognized leader in the production music industry. Offering a comprehensive collection of original music, APM Music provides media producers and content creators with access to nearly 1 million high-caliber tracks specifically for use in film, television, radio, podcast, advertising, gaming, social and new media productions.

**The Role**

We are seeking a Front Desk Coordinator to join our Account Development team. APM Music is currently fully remote, however, it is expected that this candidate will be able to be physically present in the office in Hollywood, CA when it opens (timing currently unknown due to Covid-19).

**Key Responsibilities**

* Answer all incoming calls to the main APM line. Engage and reroute as necessary, delivering a professional and engaging experience for our clients

* Monitor the main customer service queue in Service Cloud and respond to client inquiries through the website regarding issues with their login, questions about licensing our music, composer submissions, etc.

* Provide support to the Publishing Operations team by assisting with YouTube copyright claims and other related tasks

* Assist finance with overdue invoice follow-ups

* Enter all data and activity in Salesforce

* Qualify leads from marketing campaigns to convert them into sales opportunities

* Outbound prospecting - research and contact potential clients through cold calls, emails, and social touch points

* Understand the various markets that APM works with

* Organize and maintain company-wide documents including the company-wide calendar

* Complete requested vendor forms, W-9s, and payment information

* Stay up-to-date with industry / competitive landscape / new product features / services / pricing

* Subscribe to virtual trade publications and keep an eye out for news and opportunities relating to current accounts, or potential prospects.

* Provide administrative support to Sales and Marketing teams as needed

**Qualifications**

* 1-3 years experience in front desk or sales coordinator role

* Ability to multi-task administrative tasks

* Experience with CRM software (e.g. Salesforce)

* Knowledge of and passion for music

* Technically savvy

* Understanding of sales performance metrics

* Excellent communication (both written and verbal) and negotiation skills

* Comfortable making outbound calls to customers

* Results Driven

* Perseverance

* ?Resourceful

* The opportunity to work with a dynamic and well-regarded team

* A challenging opportunity in an ever-changing (and rapidly growing!) industry

* Health benefits, 401k, life and disability benefits and a generous time-off policy

* Team building and attendance to industry events