Surefox is dedicated on being the leader in the physical risk management industry and the company of choice for military veterans searching for a career and culture that values their skills and expertise. Surefox North America Inc is a veteran owned company that prides itself on creating a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced Full-time Incident Commander - Supervisor with high integrity and professionalism who can join our team here in the Lancaster, Texas area. You will be working on uniquely assigned projects under the guidance of the Junior Area Managers and Area Managers for our top Silicon Valley clients. Supervisors are appointed to their role based upon their ability to uphold the standard expected of them and are proficient and knowledgeable of their post orders, policies, company's expectations and additional duties. Additionally, they have demonstrated an ability to: lead their teams, take initiative, meet any additional tasks and responsibilities given to them by their supervisors, and display strong time management skills. In your day to day role as a Incident Commander - Supervisor, you will be acting as a liaison between Surefox and its clients while providing emergency response. You will perform all duties in accordance with both company and client policies and procedures, as well as all state & federal regulations. Additional responsibilities include but are not limited to: responding to emergency events, addressing medical & non-medical issues, solving staffing deficiencies, and handling client requests in a timely manner. Under certain circumstances, an Incident Commander - Supervisor will be expected to initiate preliminary investigations by writing incident reports on all internal client and company issues. We are looking for someone who has exceptional observation skills and values attention to detail. As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time. What You Will Do: Conduct yourself in a professional manner while communicating with management and team members. Conduct briefing and debriefing for any upcoming shifts and off going shifts during your scheduled shift. Coordinate with any additional supervisors from Surefox and other security teams to ensure that all information, both Area and Site specific, is being reviewed with all officers. Ensure all post equipment is signed out to the correct officers prior to them going to post, and that all equipment is signed back in before the departure of each officer. Conduct inspections of the equipment upon check out and check in. Ensure that officers have the necessary information available to them to be able to perform their essential duties/role. Ensure team members have access to Workday and can properly manage their times and breaks throughout the day, as well as have access to the following items on their work phone for their assigned post: Post Orders & Standard Operating Procedure (SOPs) Passdown Logs BOLO Deck Metrics Recorder DARs Breaker Schedule (if necessary) Ping (if necessary) Other GSuite or program approved apps required to fulfill daily duties. Ensure employee break schedules are maintained in compliance with federal and state regulations. Ensure all Incident Commanders assigned to your site are not having issues with their break schedule or falling behind their no later than (NLT) time frames. Coordinate any deployment changes necessary to ensure that Surefox is maximizing its footprint, and able to effectively cover all duties and roles assigned to Surefox. Respond to all incidents and assume incident command as necessary Document any changes in posture through whatever written means have been provided to you by your leadership. Confirm with your immediate supervisor/manager any changes you are going to make before implementing to ensure that they will not affect pay rates, shift lengths, or breaks. Update coverage for each shift via email to Program Manager Manage any call-offs, late arrivals, no shows, or other attendance issues that need to be filled out on the Discrepancy Sheet for management visibility. Serve as the program training coordinator as needed for SPATs, on the job training (OJT) and other scenarios in support of the training department Conduct routine post checks and training on site. Be prepared to cover open posts as needed. Execute “Time Off Request” (TOR) process regarding the amount of notice required for each policy, and submitting a TOR form for the requesting officer. Instruct and advise team members what additional steps may be required from them, such as submitting documentation for requesting leave on ADP, and notify them if their request has been approved or denied once scheduling has made the decision. Receive and escalate cross-departmental matters such as: Payroll Scheduling Military Leave / Orders Scheduling Conflicts Uniform Deficiencies Harassment / Bullying Counselings All other CCIRs dictated by the Program Manager Ensure employee professional and personal development through the Surefox Counseling Program. What is Required: Must be eligible for employment within the United States Must be a minimum of 18 years old per state licensing guidelines Must be able to pass an extensive background check, motor vehicle record check and drug screening Must live within driving distance or be willing to relocate Must have a current TOPS License (guard card) Level 2 (or higher) or be eligible to qualify for such Adult and pediatric CPR, AED and First Aid Training Must have a high school degree or equivalent Demonstrated competence in reacting to and handling emergencies Ability to effectively communicate with people at all levels and from various backgrounds Good judgment with the ability to make timely and sound decisions Ability to understand and follow written and verbal instructions Ability to work independently and as a team member What is desired: Security or law enforcement related experience preferred Military background is a plus Report writing experience preferred If you share our values and are ready to build your next career, we want to hear from you! Surefox is a security consulting firm founded in 2016 by combat veterans who saw an industry-wide need for the planning, skills, and support veterans could provide. By blending military professionalism with our unique client cultures, we have created a space for our security professionals to draw upon their broad range of experiences to meet client security needs while also organically embedding themselves within our clients’ teams. This approach is exclusive to Surefox and has enabled us to establish a new precedent on not just how security providers operate, but what a security provider should be.