Reports to: Regional Manager

Wage: Salary

Schedule: Full-time, M-F 9am – 5pm

Position Summary:

Lok Safe Storage is a reliable storage provider of 11 self-storage facilities in the greater Green Bay metro area. We strive to be the best by providing our customers with responsive service, innovative solutions, and well-maintained properties.

Lok Safe Storage is seeking an experienced and reliable professional to join our team. This position is responsible for ensuring that customers receive exceptional service and the administrative operations of the storage facility run smoothly.

We are looking for individuals who possess excellent communication and customer service skills, have strong organizational and time management abilities, and be comfortable working in a fast-paced environment. The ability to work independently and as part of a team is also important. Previous experience in customer service, sales, or administrative support is preferred.

Job Responsibilities & Requirements:

· Assisting customers with rental contracts, processing payments, and managing customer accounts

· Performing weekly deposits timely and accurately

· Providing excellent service and build professional rapport with new and existing customers

· Conducting property tours to potential customers and answering any questions they may have about the storage facility and rental process

· Responding to customer inquiries via phone, email, and in-person communication.

· Performing administrative tasks, such as maintaining accurate records and reports and managing office inventory

· Making regular collection calls to keep overall company delinquency within acceptable parameters

· Working with Regional Manager and Maintenance Team communicating any tenant updates/issues

· Stocking office with the supplies necessary to conduct daily business

· Maintaining a clean workspace cleaning surfaces and high touch points, and general office cleaning.

· May occasionally need to conduct storage unit inspections; confirm inventory availability and ensure spaces are ready to rent

· May need to handle urgent situations that require you to work beyond normal office hours

· Occasionally attend after hours events to promote business, volunteer events, and educational conferences/seminars

· Must always maintain a professional appearance and manner

Qualifications:

· Prior storage or leasing experience with steady work history preferred

· Customer Service and Administrative Experience – 3 years preferred

· Strong face-to-face and phone customer service skills

· Proficient computer skills including and overall knowledge to quickly adapt to learning our management software

· A team oriented professional, who is personable, and attentive

· Independent worker with excellent time management and organizational skills

· Strong ability to multi-task with various projects/customer interactions

· Dependability

· Must be able to lift 50 lbs. and open and close storage unit doors

· A valid Driver’s License

· A High School Diploma

Benefits Offered:

· A competitive rate of pay

· Work/Life balance: no nights or weekends

· Paid vacation time

· Paid holiday time

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employee may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Job Type: Full-time

Pay: $4,000.00 per month

Benefits:

• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday

Work Location: In person