TITLE: IT SUPPORT ANALYST

DAYS/HOURS: M-F / 7:30AM-4:30PM

Hybrid schedule after training period

TYPE: CONTRACT-TO-HIRE (6 months)

LOCATION: CYPRESS, CA

HOURLY PAY RATE: $30.00 - $36.00

INDUSTRY: MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

· Great company culture with emphasis on collaboration and team building

· Growth opportunity

· Minimal outsourcing

ROLE: The IT Support Analyst is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. The IT support Analyst is a first level of support for customers within the organization.

REQUIRED & PREFERRED QUALIFICATIONS

• Bachelor's Degree or equivalent work experience in a related field required
• IT certifications or equivalent work experience preferred
• 3 years' experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
• 2 years' experience supporting the following applications and technologies preferred:
  • Trend Micro Antivirus
  • Citrix
  • Active Directory
  • TCPIP, DNS, DHCP, WINS
  • VPN client configuration
  • Microsoft Exchange/Outlook: Creating rules
  • Microsoft Excel: understanding Macros and formulas
  • SQL or Microsoft Access database
  • Remote control tools – Bomgar preferred
• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required