Job Purpose and Scope:
Supervises a team of Learning and Development professionals that collaborate with clients and create effective learning programs.
Essential Job Functions:
Designs, develops, and modifies curriculum, documentation, and other training materials to support Instructor led and/or online learning, based on learning and performance objectives.
Leads and oversees the development of high-quality, sustainable learning and development programs and resources by applying proven learning theory, technology, and methods.
Manages Instructional Designers on the team to achieve high performance and promote Bank OZK Culture.
Creates assessment questions and strategies for learning initiatives.
Conducts targeted needs assessments to ensure learning solutions target the needs of stakeholders and end users.
Communicates difficult concepts and processes using clear and simple language and visuals, while executing and resolving complex aspects of a project.
Evaluates effectiveness of learning programs post-launch and makes recommendations for improvement to courses and content.
Develops knowledge of new learning approaches, technology, and tools for themselves and their team members.
Develops and implements new templates, learning models, and overall best practices.
Manages timelines and development schedules for course designs and ensures courses are designed on time at the highest level of quality.
Collaborates with technical writers and the Learning and Development management team to prepare and deliver a variety of learning solutions.
Manages the relationship with subject matter experts for learning programs.
Determines effective learning approaches for client/organizational needs through research and analysis.
Identifies improvement opportunities and contributes to strategic planning for the Instructional Design team including setting and achieving organizational goals and objectives.
Regularly exercises discretion and judgment in the performance of essential job functions.
Maintains good punctuality and attendance to work.
Follows Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities:
Knowledge of learning theory, technology, and methods.
Ability to manage and coach a high performing team independently.
Ability to demonstrate effective decision-making and conflict management skills.
Ability to design and deliver effective training solutions to reach various levels of learning.
Ability to develop courses from standard operating procedures or subject research.
Ability to demonstrate effective project management and organizational skills.
Ability to demonstrate professionalism and build effective strategic working partnerships with leaders, clients, peers, direct reports, and employees at all levels.
Ability to develop and execute strategic goals.
Ability to communicate effectively both verbally and in writing.
Ability to demonstrate effective customer service skills.
Ability to work and lead in a team-oriented environment.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Ability to maintain confidentiality.
Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems in a critical and creative thinking manner.
Ability to adapt and learn new software quickly.
Skill in strategic planning.
Skill in using design and project management software and LMS and HRIS technology.
Skill and proficiency in Adobe Creative Cloud, Camtasia, and Articulate 360.
Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.
Note:
This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#J-18808-Ljbffr