Description

We are seeking a highly motivated Regional Property Operations Manager to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

Based in Champaign, IL, the Regional Property Operations Manager is accountable for the successful operations of a portfolio of properties and communities in the Champaign-Urbana region. This includes ultimate ownership of talent, training on and execution of the property management process, and keen oversight of the leading indicators of successful property performance. The Regional Operations Manager would have strategic and operational roles in the onboarding of assets, as well as providing ongoing management and leadership to Property & Market Managers. The Regional Operations Manager reports to our Director of Residential Property Management and has frequent support from and interaction with all corporate functions within Fairlawn Real Estate.

 Why should you work here?

• Competitive Pay Incentives and Bonus. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting First Day of Employment - to access care for positive health outcomes and your overall well-being
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

What will you do?

• Exemplify the core values of Be Kind, Be Flexible, Own It, and Always Improve
• Serve as an integrator for our Champaign-Urbana Team with ongoing oversight of the portfolio
• Recruit, train, manage, and lead community and market-based staff, holding team members accountable for their assigned responsibilities
• Lead regularly scheduled meetings to report on both leading and key performance indicators for all communities and scattered site portfolios. Take action as necessary if goals are not being met
• Provide flex capacity to teams as needed, including filling in for Managers during scheduled and unscheduled absences, and augmenting capacity during high-demand times
• Review and audit property performance vs. budget, communicating with the corporate office and ownership entities as necessary
• Work with the Fairlawn team to set market rents, conduct market research, and define leasing goals
• Review and approve leasing incentives for community and market-based staff
• Contribute to the preparation of annual operating and capital budgets. Monitor the progress of capital budget items, regularly reporting to the corporate office on the progress
• Inspect properties to ensure the highest standards are maintained, evaluating maintenance and grounds. Conduct regular inspections of vacant units for market-ready condition. Audit leases, resident files, and move-in paperwork to ensure accuracy and completion
• Handle any resident services that need to be escalated beyond the Property or Market Managers
• Maintain good rapport with all prospective and current residents, vendors, and Fairlawn team members
• Provide leadership and support to properties during turnover
• Have a thorough knowledge of lease terms, specifications, and policies
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Requirements

Who you are – We’d love to hear from you if you:

• Have at least 7 years progressive of management/operations experience, with a strong customer service background, preferably in property management or hotel management
• Have at least 3 years of people/supervisory experience
• Have a bachelor’s degree OR 5 years of Property Management Experience in lieu of a Bachelor's Degree
• Preference to candidates holding at least one industry designation/certification (Such as CPO, COS, ARM, CPM, HCCP, etc.)
• Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Experience working with financials, budgets, customer service, and sales skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Have the ability to give and receive real-time feedback with a positive mindset
• Have excellent written and verbal communication skills
• Have a strong understanding and experience with budgets and overall financial reporting
• Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve

Some additional things you will need:

• A valid driver’s license and dependable vehicle. Limited in-town usage of personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate
• Flexibility to be “on the go,” regularly visiting properties and working from multiple locations
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• To serve as one of the emergency contacts for the community / Availability to be on-call and assist in after-hours emergency situations
• To be able to complete the physical functions of the position (including lifting requirements if any)

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn Real Estate. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. 

Supervisor Responsibilities: Yes 

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

INDHP