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As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is “down” which relies on analytical and technical skills.
Career Level - IC0
Full Time
Software & Cloud Computing
$73k-99k (estimate)
04/07/2024
06/05/2024
oracle.com
DALLAS, TX
>50,000
1977
Private
SARAH SMITH
$10B - $50B
Software & Cloud Computing
NetSuite develops a cloud-based platform that offers enterprise resource planning and e-commerce services to enterprises.
The following is the career advancement route for Senior Solution Analyst positions, which can be used as a reference in future career path planning. As a Senior Solution Analyst, it can be promoted into senior positions as a Technical Sales Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Solution Analyst. You can explore the career advancement for a Senior Solution Analyst below and select your interested title to get hiring information.