Summary:
Executes all hotel events with a seamless turnover from sales to operations. Assures event team provides all customers with consistent high-level service throughout each event. Manages and is responsible for the total event. Ensures all team leaders have the training and resources to carry out their responsibilities. Keeps the event team focused and motivated to deliver outstanding events to the customer.
Responsibilities
•Leads Event Management Team
•Meets with Event Team to review scheduled events and troubleshoot potential problems/conflicts
•Manages and develops event management teams
•Reviews and makes suggestions and inquiries regarding the hotel's room and space inventory for all opportunities that have been turned over
•Can or may be involved in event complexity discussions to proactively avoid service failures
•Responsible for performance reviews of Event Managers
•Ensures the hotel is apprised of all groups that will impact hotel operations Is or can be involved in developing the standard catering menus
•Is the customer advocate in all meetings
•Works directly with the major, complex groups or conventions
•Oversees and manages the Event Management Assistants
•Manages Group Housing Forecasting monthly and quarterly revenue
•Assure timely and accurate group information is distributed throughout the hotel.
Other Information
COMPETENCIES
•Change Leader
•Develop Talent
•Developing Leaders
•Generate Revenue
•Goal Setting
•Inspire followership
•Motivation
•Results Oriented
•Select and Recruit Talent
•Written Communication
SKILLS
•Broad understanding of facility management
•Ability to manage customer budgets
•Familiarity and knowledge of all departments within the hotel
•Effective communication skills
•Present ideas, expectations, and information in a concise, well-organized manner
•Manage interpersonal conflict situations effectively
•Able to integrate and execute against current trends in Event Management
•Ability to develop and execute outstanding events
•Understand A/V products and services
•Understand operational challenges; can develop and implement solutions
•Ability to manage and balance group and business based on the hotel's revenue strategy
EDUCATION/EXPERIENCE
•Previous leadership experience required
•Expertise in menu planning, food presentation, and banquet service standards.
•Technical proficiency in the Delphi environments along with PMS and Marsha.
Location Code: 2524