Overview

SIG is a global quantitative trading firm founded by a group of friends who share a passion for game theory and probabilistic thinking. We have incorporated this approach into our culture, where you will find relentless problem solvers within each of our core disciplines: Trading, Technology, and Quantitative Research. From offices around the world, our employees collaborate to make optimal decisions and are driven by the desire to achieve winning results together.

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialised, allowing for a deep understanding of unique drivers of each asset class.

What you’ll do

An opportunity exists for an IT Support Team Lead to join the Infrastructure Services team in Sydney with significant experience in people management and leading teams. In this role, you will manage highly complex levels of escalated problems, involving a broad range of technical issues. You will ensure you understand end user needs and challenges in crisis, with the objective of resolving the crisis, helping to drive desired end user outcomes.

 In addition to technical depth, the IT Support Team Lead is expected to have solid domain knowledge, intense curiosity, and a demonstrated ability to make progressive and thoughtful strategic proposals and influence senior decision makers in a rapidly changing environment. In this role, you will oversee crisis situations, determine systemic issues and report to the stakeholders. The Team Lead will lead by example and will set the tone by creating an appropriate sense of urgency and following through on promises. You will assess and understand business impact, create an action plan and assign specific owners to ensure clear accountability and deadlines.

What we’re looking for

• 10 years’ experience in supporting office technologies with at least 3 years of experience in leading an IT Support Team in a large global organisation
• Excellent organisational, leadership, decision making and communication skills
• Outcome oriented, self-driven, with the ability to plan forward
• Crafting a consultative approach to developing the team's needs and goals
• Strong ability to motivate people and be a trusted team player
• Experience in mentoring junior staff members and developing teams
• Evaluate the current processes and work towards continuous process improvement
• Implement the global processes in APAC according to company standards
• Responsible for local end-user Infrastructure (Desktops, Phones, VC, Network etc)
• Great troubleshooting ability and logical thinking
• Knowledge of the following technologies:o Microsoft Windows (7 & 10)o Microsoft Active Directoryo DNS, DHCP, SCCMo MS Office Suites
• Basic understanding of networking concepts (routing/VLAN's/Firewalls/etc.)
• Experience with Data Centre environments (racking and cabling) is an advantage
• Some experience with networking, trading room environments and trading applications (Bloomberg, etc) would be an advantage.
• Participate in our APAC office rotational hours within the team
• Prior experience in supporting follow the sun model

What’s in it for you

• Our flat hierarchy enables you to drive meaningful impact, by leveraging your expertise and taking ownership
• Private healthcare and gym allowances, plus wellness initiatives.
• Additional leave entitlements including marriage leave and 2 bonus days annually.
• Fully stocked kitchen - daily breakfast and lunch.
• Regular social, sporting and community events including annual poker tournament.
• Matched donations and corporate discounts.
• Explore our benefits and culture: link

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.