The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

GENERAL DESCRIPTION:

The purpose of the Relocation Specialist position is to function as the contact with residents during relocations under the direction of the Relocation Manager. Performs a variety of duties related to resident relocation including educating residents about their relocation opportunities, alternatives, rights and responsibilities; present relocation information at community-wide meetings; counsel residents one-on-one; work with moving companies, utilities, apartment managers to ensure a smooth relocation process for residents; assist in conducting community surveys; support residents with completing housing applications and in passing private landlord screening criteria, etc. At the directive of the Relocation Manager, the Relocation Specialist will collaborate with other with RHA staff, external stakeholders, and residents, in the consideration of significant goals, concepts, initiatives and other activities that profoundly affect RHA. Prepares and maintains records and performs clerical duties.

The employee receives instructions from the Relocation Manager. The employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee’s work is evaluated for conformity to organizational policies and attainment of personal performance evaluation objectives.

ESSENTIAL FUNCTIONS

• Works with community residents on relocation planning and implementation; attends communitywide meetings and presents and/or interprets/translates general information on relocation in a community meeting setting, or as needed; works with team members to conduct one-on-one counseling sessions and assists families by explaining housing options in making a final relocation choice.
• Communicates and responds to the needs and questions of residents during relocation and assists in making this process a smooth one for all residents, including working with moving companies, utility companies, apartment owners and managers, Housing Management staff, community managers and on-site community-based agencies.
• Works closely with other staff to maximize resident involvement in planning the relocation and re-occupancy process.
• Effectively communicates resident concerns, issues and questions to supervisor.
• Participates in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/department initiatives and goals, agency core strategies and mission through a spirit of service, teamwork and respect.
• Participates with other service providers, staff and volunteers in communicating and coordinating available services.
• Responsible for issuing the Relocation Assistance benefits to families. This includes reviewing various options with families, assisting residents with completing the necessary documents, submitting timely requests to RHA accounting staff, and presenting the relocation packages to the Relocation Manager for approval.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent organizational and written and verbal communication skills
• Committed to ensuring that mutual respect and dignity is afforded to residents, community stakeholders, RHA staff and its partners.
• Ability to work with a diverse population.
• Consistent attention to detail and ability to work under pressure.
• Ability to supervise work of temporary and/or junior staff.
• Maintain a high degree of confidentiality relative to work performed.
• Knowledge of housing options, community resources and services for low-income families, the elderly, and persons with disabilities preferred. 
• Experience with the challenges, needs and lifestyle issues of the physically, mentally, socially, and economically disadvantaged.
• Principles of community organizing and resident driven initiatives.
• Methods and techniques of conflict resolution.
• Principles and practices of recordkeeping, accounts, and report preparation.
• Pertinent federal, state, and local laws, codes and regulations.
• Knowledge of or ability to learn federal, state, fair housing, and local landlord/tenant laws. 
• Basic mathematical and accounting principles.
• Ability to engage a wide variety of people with a high level of professionalism, courtesy, patience, and good humor, including culturally, socially, and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues. 
• Possess a high degree of proficiency in Microsoft Office products, including Word, Excel, and Outlook and otherwise to be effective without close clerical support.
• Experience with, or ability to learn and navigate, Yardi Voyager property management software.
• Demonstrate a high level of commitment to internal and external client service. 
• Ability to meet deadlines and work well under pressure.

SPECIAL REQUIREMENTS

• Possession of a valid North Carolina driver’s license and safe driving record for those required to drive or allowed to drive on behalf of RHA.
• Drug testing and criminal background check required.

EDUCATION AND EXPERIENCE

High school diploma or equivalent supplemented by two (2) years of college in social work, social services, or related field. Associate or bachelor’s degree preferred. Three (3) years’ of increasingly responsible experience in project planning, and social services delivery with families and persons who are elderly and/or disabled. Experience with tax credit and other affordable housing finance products preferred. An equivalent combination of education and experience may be considered. Demonstrated knowledge of cloud-based management software.