Cognitec develops market-leading face recognition technologies and applications for enterprise and government customers around the world. Our products are deployed in identity verification, law enforcement and video surveillance situations globally: across on-premise, cloud and mobile environments. 

Position is based in Rockland, MA 

Reports To: Vice President Americas

Cognitec Systems Corporation owned by SALTO Group is a wholly-owned subsidiary of Cognitec Systems GmbH, headquartered in Dresden, Germany, providing sales and support services to customers in the Americas, North and South region.

The Technical Specialist provides technical support to systems integrators; value added resellers (VARs) and end-customers for solution architecture, integration, installation, configuration, and ongoing usage of Cognitec products. In addition, they support pre-sales pipeline building, including Proof of Concepts (PoC’s).

The ideal candidate possesses considerable hands-on experience with solution architecture, computer hardware, infrastructure, networking and OS administration, in differing environments, over a period of at least 3 years. Direct face-to- face customer interaction experience is required along with exposure to some pre-sales/sales participation.

Leadership attributes and Qualifications Must have :

Integrity,

Delegation.

Communication.

Self-Awareness.

Gratitude.

Learning Agility.

Influence.

Empathy

Key areas of responsibility

• Ability to analyze customer requirements and propose well-designed technical solutions
• Test, evaluate and report on existing and new products and product releases

• Conduct comprehensive technical training for internal and external customers
• Install managed service solutions and maintain them remotely
• Troubleshoot and remedy applications and system issues remotely or on premises
• Provide internal support for demonstrations and tradeshows
• Provide product license fulfillment and product activation support.

Desired skills and experience

• Substantial experience with software installation and configuration, computer hardware, networking and OS administration (Windows 10, Windows Server, and Linux) required
• Experience setting up PoC’s and production solutions, in lab and end-customer environments
• Direct face-to-face customer interaction experience is required
• Pre-sales/sales participation exposure required
• Working knowledge of database management systems (MS SQL Server, PostgreSQL, Oracle) a plus
• Knowledge of C, C , .NET or Java a plus
• Experience with Python programming a plus
• Familiarity with optical science, video and still camera equipment, and image processing a plus
• Strong technical writing and presentation/platform skills
• Excellent oral and written communication skills
• Exercised interpersonal and relationship management skills
• Must be self-motivated with a willingness to learn new technologies, and the wherewithal to successfully deploy them
• Demonstrated project management and organizational skills a plus

• Bachelor’s Degree in Information Technology or related equivalent experience

Travel

• Travel to customer sites and/or Trade Shows throughout the region is required as well as occasional travel to head office in Germany.

We offer

• Intriguing technical challenges such as face recognition technology
• An experienced and highly motivated team
• State of the art innovation
• Salary commensurate with experience and performance
• Competitive Benefits package including medical, 401K, Paid Time Off and Professional Development support

We are an equal opportunity employer committed to diversity in the workplace.

Interested and qualified applicants can apply by e-mailing PDF versions of a cover letter, résumé and salary requirements to:

E-mail: jobs@cognitec.com

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