POSITION SUMMARY:

The Residency Coordinator is the initial point of contact for our potential residents and leads,

while also assisting our existing residents. You will give tours to these prospective residents

selling the features and benefits of our community, walking them through our application

process being the most knowledgeable person about what they will enjoy as a resident in our

community. You will work with them on a daily basis to develop a rapport and coordinate with

community staff to ensure the highest level of customer service is met. This candidate must

have a customer focused demeanor, drive for organization, and competitiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Consistently market the community via online sources and traditional sources to meet occupancy goals
• Independence: must manage their own time and schedules, making sure they are getting the word out about the community and increase leads while managing administrative tasks
• Ensure units are clean and ready for move in by assisting maintenance and management with unit inspections
• Prepare and execute leases in accordance with our property standards and regulations
• Collect application fees, security deposits, and rent payments in conjunction with management software
• Enter service requests as residents call or stop in to report
• Document conversations in the activity log for good record keeping and Fair Housing compliance
• Being liaison between outside housing agencies or programs and prospective residents
• Ability to engage with residents and prospects from diverse backgrounds and abilities
• Working with onsite Community Builders to have events and services geared toward our unique demographic
• Monitor use of community facilities, including laundry, mail and pool
• Job Hours include: Monday-Friday 8a-5, and Saturday 10a-4p (rotating-if occupancy is less then 95%)
• Other tasks as assigned

SKILLS AND QUALIFICATIONS:

• Demonstrated experience of high-level customer service to achieve customer retention and marked sales goals
• Proven track of successful sales record
• Demonstrated history of time management
• Google Suite familiarity
• Excellent communication and negotiation skills
• Professional image.
• Strong administrative and organizational skills.
• Ability to manage through difficult situations or adversity

EDUCATION, TRAINING AND/OR EXPERIENCE

• High School Diploma
• 2 years of work related experience in Property Management desired
• Social work experience is a plus

SUPERVISORY RESPONSIBILITY:

None

BENEFITS:

Our people are the organization’s greatest asset. We are proud to offer a full range of

employee benefits. This full-time position offers a competitive base salary with bonus potential,

paid time-off and paid holidays. Medical/Dental/Vision Insurance, and a 401k Plan with 4%

employer match. To find out more about us, check out our website at www.whereUmatter.com.

PHYSICAL REQUIREMENTS:

Regularly required to sit and stand for several hours at a time, to climb up and down stairs

several times each day, and to lift no more than 5 pounds with ease. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. Leasing and management employees must be able to use the hand and arm regularly

used for writing and/or typing. Leasing Consultant employees must be able to prepare the

necessary paperwork and leave the office to show apartments to potential residents in order to

be considered able to perform a substantial amount of the regular job responsibilities.

This Job Description is not an all-inclusive list of your functions and tasks. Job functions may be

added, deleted, or modified at any time by your management team. Receipt of this job

description does not constitute a contract of employment.

I have read and fully understand ALL of the requirements and demands of this position and

believe I am mentally and physically capable of performing all of these requirements with or

without reasonable accommodations.