Department: Network Services

Location: Jerry Sue Thornton Center

Reports To: Director, Network Services

Recruitment Type: External/Internal

Requisition ID: req4982

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30AM-5:00PM. Will participate in an on-call rotation, also specified in the job description.

Number of Openings: 1

Job Description:

SUMMARY

Provides primary implementation, management, and support for core technology infrastructure systems, including but not limited to switches, routers, and servers. Maintains monitoring and documentation for core infrastructure. Works closely with vendors and service providers with installations and provides College data and voice connectivity along with troubleshooting issues. Responds to incidents in the on-call rotation. Performs essential functions below with guidance from Network Technicians.

ESSENTIAL FUNCTIONS

• Performs server and network administration
• Installs, configures, diagnoses and repairs network switching infrastructure
• Provides technical level II troubleshooting and resolution for a College-wide network
• Installs, configures, diagnoses and repairs all server infrastructure
• Maintains all aspects of the infrastructure through regular upgrades, patches and replacement
• Installs, configures, diagnoses and repairs major infrastructure services, such as, but not limited to: Active Directory, DNS, DHCP, Email
• Collaborates with all internal and external stakeholders to implement the best technology solution
• Works with vendors to resolve infrastructure issues
• Demonstrated willingness and ability to travel to various College sites for installs and updates
• Participates in an on-call rotation for approximately a week approximately every month
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate Degree
  
  • Significant related experience may substitute for education
• Minimum of one year of fulltime IT networking experience, may include internship and co-operative experience
• Demonstrated network management and support experience
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations

KNOWLEDGE, SKILLS and ABILITIES

• Possess strong organizational and time-management skills
• Possess excellent written, verbal and interpersonal communication skills
• Ability to foster a team environment and work collaboratively
• Ability to research and analyze issues and develop solutions
• Ability to work accurately with great attention to detail
• Ability to effectively complete work assignments independently
• Possess comprehensive knowledge of IT Network theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
• Ability to collaborate, negotiate and resolve conflicts on major projects
• Ability to facilitate top-level collaboration while managing sensitive issues
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Critical thinker with ability to identify and implement efficiencies within daily operations
• Ability to occasionally lift up to fifty pounds of networking or computer equipment
• Possess sensitivity to appropriately respond to the needs of a diverse population

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated Cisco network management experience

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Time UtilizationContinuous Improvement

  IMPORTANT COMPETENCIES

  • Collaboration
  • Adaptability

  
  PHYSICAL DEMANDS/WORKING CONDITIONS

  
  (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

  Special Note:

  Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

  Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.