Treasury Management Operations Specialist (TMOS)

Summary

The TMOS position requires a comprehensive understanding of Treasury Management products, good listening skills to be able to understand and troubleshoot online banking and other service issues; an in-depth working knowledge of various computer systems to research issues; an ability to work in a quick paced environment and to multi- task. The successful candidate is expected to project a professional company image through phone and email interaction as well as share knowledge with co-workers.

This job description describes the scope of responsibility and essential functions of this position but should not be considered an all-inclusive listing or work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences, or equalize peak work periods, or otherwise balance the workload. This position is onsite at the Bank’s corporate headquarters location in Fort Lauderdale, Florida.

Job Description

• Ensure that all Bank policies and procedures are followed and have a strong working knowledge of Treasury Management procedures.
• Serve as a backup as needed to the Senior Treasury Relationship Manager.
• Provide excellent customer service, primarily by phone and email. Utilize critical thinking and active listening to resolve customer problems or complaints.
• Respond to or coordinate response to e-mails received through the various banking email groups.
• Contact overdraft customers and input decisions to complete the overdraft report daily.
• Troubleshoot issues related to Retail Online Banking, Business Online Banking, Zelle, BillPay, or any other OptimumBank product our customers log in to.
• Assist customers with funds transfers, setting up Zelle access, and processing Zelle payments.
• Provide online support to customers who may be experiencing issues. Possible issues include, account lockouts, password resets, trouble shooting, various account inquiries, possible fraud, etc.
• Complete onboarding for new accounts. Review account applications, agreements, and other documents for complete and accurate information.
• Work with BSA Department to ensure compliance to BSA requirements (Customer Identification Program, Know Your Customer requirements, Account Opening Customer Due Diligence, ongoing profile requirements, etc.).
• Contact customers and collect information to satisfy the BSA’s Requests for Information (RFI).
• Complete new Treasury Management online banking setups. Give proper access to users, set up parameters for all services requested.
• Assist customers with Remote Deposit Capture scanner setup and co-ordinate remote access with IT partners to assist with install. Assist with trouble shooting scanner issues that arise.
• Responsible for Bank’s Remote Deposit scanner inventory and for shipping scanners to customers.
• Set up ACH/check positive pay for business customers and train the users on how to decision (pay or don’t pay). Assist customers in resolving system-related problems.
• Set up and train business customers to originate and submit for processing Automated Clearing House (ACH) files. This includes acquiring a secure token, reviewing cut-off times and security procedures, and troubleshooting and resolving ACH related problems.
• Process outgoing ACH files initiated by the Bank's business customer base. Highly time sensitive and requires great attention to detail.
• Set up Self-Service (online) wire origination and train business customers on proper usage. This includes entering a wire properly, acquiring a secure token, reviewing cut-off times and security procedures, and troubleshooting and resolving wire related problems.
• Assist with permanent and temporary ACH and Wire risk limit increases within established authority amounts.
• Assist the Treasury Management Department on the day-to-day workflow.
• Contribute to overall goals of the Treasury Management Department and the Bank.

Supervisory Responsibilities

None.

Required Skills

• Ability to converse intelligently, clearly, and understandably over the telephone, via email or in person with customers and co-workers.
• Ability to listen and understand customer’s concerns, questions, and problems.
• Maintain a friendly and outgoing personality to deal calmly with customer’s problems and questions.
• Knowledge of all Bank products and services.
• Ability to maintain the highly confidential nature of customer information and records.
• Ability to work independently with minimum supervision.
• Ability to deal with stressful situations, remain calm and act in the Bank’s best interest.
• Ability to work in a paced environment. Must be able to multi-task with accuracy.
• Works cooperatively within a team.
• Strong written and verbal communication skills.
• Strong organizational skills required to meet deadlines with a strong attention to detail.
• Strong computer skills a must. Proficient with Microsoft Outlook, Word, and Excel.

Qualifications

• Minimum of three or more years of related experience
• High School Diploma or GED required.
• Working knowledge of various systems supporting electronic and deposit products and services required.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Disability insurance
• Employee assistance program
• Flexible spending account
• Parental leave

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay
• Yearly bonus

Ability to Relocate:

• Fort Lauderdale, FL 33308: Relocate before starting work (Required)

Work Location: In person