About Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed to defeat every attack, at every stage of the threat lifecycle.We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If youre enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!PLEASE READ BEFORE APPLYING:This is a hybrid-remote position requiring at least 3 days per week onsite in our Eugene, OR office.What are we looking for?We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.What will you do?Provide phone/email/chat-based customer support to our growing customer baseDocument case activities and interactions with clear and concise informationStrive to resolve customer issues based on SLAsMaintain excellent customer satisfaction through means of professional, proactive and personal service.Work closely with our researches and development teams to determine root cause and possible solutionsContribute to our knowledge base by creating solution articles, how-to guides and videosWhat skills and knowledge should you bring?Excellent customer-oriented individual, strong problem-solving and troubleshooting skills.Excellent written and verbal communication skillsExperience with endpoint and server-based security solutions is desiredExperience with host base security solutions is desiredProficient in Windows, Mac, and Linux (mobile platforms a plus)Training delivery experience an advantageCloud experience (GCP, Azure, AWS, K8)Strong network and security knowledgeMinimum two years experience in customer support or a customer-facing technical roleWhy us?You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSAUnlimited PTOIndustry leading gender-neutral parental leavePaid Company HolidaysPaid Sick TimeEmployee stock purchase programDisability and life insuranceEmployee assistance programGym membership reimbursementCell phone reimbursementNumerous company-sponsored events including regular happy hours and team building events#LI-AH1This U.S. role has a base pay range that will vary based on the location of the candidate.For somelocations, a different pay range may apply.If so, this range will be provided to you during the recruitingprocess.You can also reach out to the recruiter with any questions.Base Salary Range $84,000$100,000 USDSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.SentinelOne participates in the E-Verify Program for all U.S. based roles.#J-18808-Ljbffr

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