Description

About the Job

The Salesforce System Administrator is part of the Management Information System (MIS) team and will play an important role in the ongoing adoption and improvement of the University's Salesforce environments. The Salesforce System Administrator will need a strong technical aptitude in addition to advanced Salesforce skills to help support the Salesforce platform, along with certain designated third party connected business applications.
The Salesforce Administrator has responsibility to analyze problems, business requirements, and issues of varied scope and recommend, design and implement solutions. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.

About CCU

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.

Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV) 

CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.

Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.

CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.

A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.

CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

What is most appealing about working at CCU?

1. Faith friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
2. Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
3. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
4. Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We’re looking for candidates who have:

1. Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud, Salesforce Advisor Link, and Education Data Architecture.
2. Excellent project management skills and a positive, encouraging attitude.
3. Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.
4. Salesforce Certified System Administrator; Advanced certification preferred.
5. Ability to communicate effectively at all levels of the organization: orally and in writing.
6. Exemplary customer service though frequent communication, positive relations, and prompt support.
7. Ability to critically evaluate business requests from the underlying true needs of the organization.
8. Strong understanding of the Salesforce platform, and the ability to design and build custom apps, objects, formula fields, workflows, custom views, reports, dashboard, and other content of intermediate to advanced complexity.
9. Ability to assess the impact of new requirements on the Salesforce platform and all related systems and processes.
10. Ability to adapt and learn different software packages as technology needs change.

Key Job Duties

1. Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce System Administrator supports the mission of the University through administration of Salesforce resources to provide prospects and current students with outstanding service as they work to fulfill their educational goals. 
2. Function as institutional expert on the Salesforce platform for various business units and departments.
3. Manage totality of the Salesforce ecosystem from implementation of new features to support of end-users to ensure high adoption levels of functionality and features.
4. Coordinate the evaluation, scope, and completion of new development requests to meet the unique business needs of CCU.
5. Create and document requirements by working with those involved in the development of program enhancements and changes, including internal and external resources.
6. Use ticketing system to record, classify, and resolve client incidents and service requests.
7. Provide application users with technical support where needed.
8. Communicate system functionality and enhancements to Salesforce users.
9. Work closely with the CCU community to translate business needs into business processes and into detailed Customer Relationship Management (CRM) requirements.
10. Translate business requirements into technical specifications for projects to be done independently or by vendors and consultants and drive projects to successful completion.
11. Seek opportunities for automation and improvement of current processes resulting in efficiencies.
12. Stay current on Salesforce releases and evaluate new features as they are deployed and maintain strong knowledge of Salesforce best practices.
13. Contribute to driving adoption, user training, and value for the organization.
14. Complete other duties as assigned.

Work Environment
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends. What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.

Spiritual Requirements

1. Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.
2. Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.
3. Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.
4. Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.

Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.