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Service Support Representative
Kelly Long Beach, CA
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$43k-55k (estimate)
Temporary 1 Week Ago
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Kelly is Hiring a Service Support Representative Near Long Beach, CA

Apply Today! (Service Support, Tech Support) Job location: Long Beach, CA 90809Shift: Monday - FridayHours:8am-5pm, 9pm-6pm and 10am-7pm, 12pm-9pm Compensation: $20-$23Type: Office Type: Temp- Full time, with opportunity to be hired Full time with Company. We are actively searching for an onsite Services Support Representative. As a SSR you will be responsible for receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members. This also includes scheduling, booking, and coordinating appointments with our service field support team and updating other colleagues regarding any changes or cancellations. 
SSR to work with internal and external customers on technical.
 HERE'S WHAT YOU'LL BE DOING:
  • Handling troubleshooting, complaints and repair requests for equipment and products for Hydrafacial
  • Keeping meticulous records and technical support logs, follows established company procedures and but not limited to solving problems over the phone.
  • Arranges for repair of equipment as well as sends out loaners (as necessary) if troubleshooting fails
  • Diagnose errors or technical problems and determining proper solutions.
  • Managing onsite equipment repair, including maintenance, troubleshooting and test tasks.
  • Production of timely and detailed service reports.
  • Troubleshoot simple to complex issues.
  • Generate Return Material Authorizations (RMAs) and track RMAs until back in house.
Requirements: 
  •  Customer service 2 years 
  • Excellent oral / written communication
  • Ability to work as a team or independently
  • Exceptional technical aptitude with proven experience in electronics, including but not limited to electronic wiring, control boards, I/0 boards
  • Occasionally able to lift to 20lb
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Job Summary

JOB TYPE

Temporary

SALARY

$43k-55k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/20/2024

WEBSITE

kellycorporation.com

HEADQUARTERS

GLENDALE, AZ

SIZE

100 - 200

FOUNDED

1987

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Television & Broadcasting

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The following is the career advancement route for Service Support Representative positions, which can be used as a reference in future career path planning. As a Service Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Representative. You can explore the career advancement for a Service Support Representative below and select your interested title to get hiring information.

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