ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
•Be responsible for large amounts of cash and cash equivalents.
•Able to balance Main bank transactions, balancing the accountability and inventory of the bank.
•Carry out a wide range of financial transactions and complete all paperwork correctly and legibly.
•Must be able to organized and work in a timely manner.
•Perform even exchanges to maintain impressments of Casino Cage Cashiers.
•Accept accountability and verify drops of cash and cash equivalents from the Count Team.
•Perform Inventory and servicing of Ticket Redemption Units and Automatic Jackpot machines in order to provide excellent guest service.
•Perform inventory and servicing of Cigarette Machines.
•Perform End of Shift Settlements and provide documentation to Finance.
•Research and document discrepancies with cage management in closing paperwork.
•Able to use currency counters, adding machines, and computers to calculate and record transactions.
•Must follow Cage policies and procedures related to currency handling, check cashing, chip handling and internal guest service.
•Knowledge of local jurisdiction and gaming laws (Federal and Tribal) as well as internal controls, policies and procedures.
•Brings internal guest disputes and unusual guest activities to the attention of the Cage Shift Supervisor.
•Maintains a consistent and regular attendance record.
•Promotes positive guest relations through prompt, courteous, and efficient guest service.
•Maintains a professional departmental, company and community reputation.
•Responsible for multiple transaction recording and SAR activity.
•Prepare and verify deposits made to the Casino's financial institution.
•Receive and verify incoming monies from the Casino's financial institution.
•Verify and document tips received for Casino Cage Cashiers and other assigned department(s).
•Prepare and verify fills and credits for table games.
•Issue initial bank, collect revenue and reconcile impress funds from all employees required to maintain a bank.
•Perform Jackpot Payouts and Hand Pays for the Slot Department.
•Receive all found cash and cash equivalents.
•Accept tournament fees, process tournament downs and prepare prize payouts for Poker Tournaments.
•Provide cash and cash equivalents exchanges for casino guest.
•Provide tournament chips for daily Poker Tournaments.
•Be discreet and trustworthy with confidential material.
•Safeguard Downstream Casino Resort assets at all times.
•Be responsible for maintaining a clean, organized and safe work area.
•Responsible for all other duties as assigned.
•Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
•Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
•Attends all necessary training meetings.
•Assist in other projects, as directed.
•Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
•Outstanding example of and a credit to Downstream Casino Resort
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
•Must be a minimum of 18 years of age or older upon employment
•High school diploma or equivalent required.
•Must be able to read and comprehend simple instructions, short correspondence and memos.
•Ability to write simple correspondence.
•Ability to add, subtract, multiple and divide and to perform these operations using units of US currency.
•Must be able to work in a fast pace, busy and noisy environment.
•Excellent guest relation skills and an ability to be attentive and anticipate all guest needs.
•Employment is contingent upon a favorable outcome of a background investigation and drug screening.
•Must present a well-groomed and professional appearance.
•Must possess excellent communication skills.
•Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
•Ability to write routine correspondence and to speak effectively to the public, employees and customers.
•Must have the ability to deal effectively and interact well with the customers and employees.
•Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
•Must be able to be approved for and maintain a valid gaming license.
•Work nights, weekends and holidays as required.
•Employment is contingent upon a favorable outcome of a background investigation and drug screening
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
•Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time - up to eight (8) hours.
•Must have the physical ability to work with extreme weather as well as the ability to lift 25 lbs, to squat, stand or bend repeatedly.
•Must have the ability to work indoors as well as in extreme temperatures.
•Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.