Description

At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!

SUMMARY

Support to bank personnel, by developing knowledge and familiarity of the products and services provided by the bank and providing timely solutions in a positive and professional manner. Duties performed in the Deposit Operations Department include, but are not limited to, processing non-sufficient funds exception items, processing deposit account charge-offs, performing deposit account maintenance, reviewing large-dollar items, processing garnishments and levies, enacting holds, remitting IOLTA information, and generating notices to First Fidelity clients.

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing duties and responsibilities that are required for this job. Duties and responsibilities may change with short notice.

• Updates charged-off accounts database and prepares reporting to appropriate collection agencies, 3^rd parties, and bank personnel
• Monitors weekly charge-off review responses and identify accounts to be charged off
• Processes charge-off recoveries received daily
• Ensures proper handling and remittance of general garnishments and levies (including DHS/Child Support)
• Reviews large dollar checks presented daily for irregularities
• Reviews stop hits/suspects to ensure proper return handling
• Reviews teller holds to ensure compliance with federal regulations
• Handles monthly reporting and remittance to state bar associations for IOLTA accounts
• Assists with exceptions for Positive Pay and corresponds with bank officers and/or bank clients to address exceptions timely
• Assists with provisioning tokens for Apple Pay, Samsung Pay, and Google Pay
• Assists with new mobile deposit setup reviews
• Performs other related duties as assigned
• Regular and reliable attendance at work is an essential function of the job

QUALIFICATIONS

EXPERIENCE REQUIREMENTS:

• 1 years of work experience in a professional working environment; banking experience preferred

EDUCATION REQUIREMENTS:

• High school degree required

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

• Good interpersonal and telephone skills,
• Ability to handle multiple and varied duties in an organized and efficient manner.
• Strong communication skills.
• Strong problem solving skills.
• Ability to review and process detail information.
• Personality traits best suited for this position are: Friendly, outgoing, likes serving and assisting other people, stays poised under pressure, likes being around people and working as a team player, looks for solutions, not problems.

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY: None

PHYSICAL REQUIREMENTS:

While performing the duties of this Job, the employee is required to:

• Work in a normal office environment.
• Constantly talk or hear.
• Constantly sit for long durations.
• Frequently use hands to finger, handle, feel, push and pull.
• Frequently handle repetitive motion (sustained movements of the wrists, hands and/or fingers).
• Frequently stand, walk and reach with hands and arms.
• Occasionally climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 20 pounds, and occasionally up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

AA/EOE M/F/D/V MEMBER FDIC