Temporary - PC Support Technician

Job Title

PC SUPPORT TECHNICIAN

Reports to

IT MANAGER

Direct Reports

NONE

FLSA Status : NON-EXEMPT

DSP Status : NO

This job description is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

Full time – Monday- Friday – 1st shift

To explore the full range of benefits please visit our website www.jmmurray.com

$18.45-$22.41/hour - Placement in the range will be determined based on experience and other factors allowed by law.

GENERAL SUMMARY

The PC Support Technician provides first line hardware and software support to employees in all JM Murray locations.

COMPANY STANDARDS

• Maintains regular attendance and punctuality in order to perform tasks related to daily and ongoing company IT needs. This position performs all hours onsite and at all assigned physical locations of operations and services.
• Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to IT Management.
• Conducts all aspects of job responsibilities in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.

ESSENTIAL FUNCTIONS

HELPDESK SUPPORT

1. Provides first line support for hardware issues (ex: PCs, printers, scanners, etc.).
2. Provides first line support for business software (ex: Adobe, Citrix, Epicor, Microsoft Office, etc.).
3. Provides first line support for network issues with Network Administrator (ex: Routers, Switches, Phone System, etc.).
4. Provides first line support for account lockouts and password changes using Active Directory.

HARDWARE SUPPORT

1. Manages maintenance and cleaning schedules for equipment (ex: PCs, printers, scanners, servers, Wyse terminals, etc.).
2. Manages Laptop, projector, and TV setups for meetings.
3. Manages warranty list for equipment and thoroughly assess equipment before warranty expiration.
4. Manages backup tape rotation schedule.
5. Efficiently and productively utilizes tools and equipment to perform the functions of this position such as but not limited to PCs, laptops, tablets, digital cameras, printers, keyboards, mice; ladder to install and maintain IT equipment; and tools to open/close IT equipment such as screwdrivers, wrenches, sockets, etc.

OTHER TECHNICAL SUPPORT

1. Manages IT calendar by adding events and providing support for added events (ex: webinars, equipment setups, etc.).
2. Maintains company IT asset database.
3. Maintains long-term and short-term loans for laptops by installing monthly updates and confirming equipment remains in compliance with JM Murray standards.
4. Maintains long-term and short-term loans for digital cameras.

IT DEPARTMENT SUPPORT

1. Obtains pricing and quotes for hardware and software upon request.
2. Assists with installation of monthly security updates.
3. Assists with virus software updates and communicate any virus alerts.

1. Assists with configuring new and reformatted computers, laptops and Surface tablets.
2. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
3. Performs additional duties and responsibilities, as assigned.

COLLABORATION

INTERNAL

JM Murray Staff and Management

EXTERNAL

Hardware and software support requests to vendors

EDUCATION and EXPERIENCE

2 Year Degree Computer Hardware Technician or Computer Information Systems required

2-3 years related experience desired

KNOWLEDGE and SKILLS

1. Knowledge of programming and scripting
2. Knowledge of Microsoft Operating Systems, Microsoft software and database systems (Office, Access, SQL Server)
3. Experience working with vendor technical support
4. Experience maintaining IT hardware (PCs, Laptops, Printers, etc.)
5. Experience with Enterprise Resource Planning (ERP) systems

OTHER REQUIREMENTS: N/A

Must have flexibility to work occasional hours outside of regular schedule.

Must be able to travel locally to assigned JM Murray locations to provide IT support.

WORKING CONDITIONS

Job assignments may take place indoors and outdoors, in various environmental conditions including rain, snow and cold weather.

PHYSICAL REQUIREMENTS

Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

0-24 %

25 -49 %

50 -74 %

75 –100 %

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.

X

Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.

X

External Conditions: Must be able to work in a position requiring exposure to the weather conditions.

X

Lifting: Must be able to lift unaided, at least 10lbs

X

Must be able to lift unaided, from 11-30lbs

X

Must be able to lift unaided, from 31-70lbs

X

Must be able to lift unaided, from 71-100lbs

Must be able to lift unaided, over 100lbs

Manipulating/Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.

X

APPLICANTS

I have reviewed this job description and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this job description prior to signing this document.

___________________________________________________________

PRINT NAME

___________________________________________________________ _______________________

SIGNATURE DATE

EMPLOYEE

I have reviewed this job description and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the job description. I have discussed any questions I may have about this job description prior to signing this document.

___________________________________________________________

PRINT NAME

___________________________________________________________ _______________________

SIGNATURE DATE

PC SUPPORT TECHNICIAN V2022.02.18