Surgical Counselor

Department: Clinical Operations

Employment Type: Full Time

Location: Lansing: Jolly Rd Office

Reporting To: Nancy Thrasher

Description

What you will be doing

• Prepare medical charts for surgical evaluations (cataract / retinal / glaucoma / cornea / lids, etc.) performed by our physicians at practices throughout the local area
• Travel with the physician to all locations, including referring physician offices
• Educate patients on the newest technologies and advancements in the field of cataract surgery
• Obtain any prior approvals or authorizations needed from insurance companies
• Schedule all patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist and surgery center
• Prepare and organize surgery charts and mailing any necessary paperwork
• Inform patient of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care
• Answer all telephone inquiries from patients and primary care physicians regarding surgery or other concerns
• Verify medical benefits for surgery and injections
• Discuss benefits and costs of non-covered benefits with patients. Secure any out of pocket financial requirements from patient
• Complete consent and other necessary forms for surgery
• Interface with Billing Department as needed
• Relay all surgical booking forms and charts to the surgery center in a timely manner 
• Maintain a professional relationship with referring physicians from neighboring communities
• Perform other duties as assigned

What you know

• High school diploma or GED
• Demonstrated customer service skills
• Excellent written and verbal communication skills

• Previous ophthalmology or healthcare experience
• Highly motivated, detail-oriented and organized
• Able to multi-task and meet deadlines
• Willing to travel to multiple, local offices
  • Entry Level
  • Typically 0-2 years of experience

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture