* Opens front doors for all arriving and departing individuals and greets appropriately.

* Assists guests with luggage and familiarizes them with their room and the resort.

* Works as shuttle driver when scheduled or as needed.

* Provides directions to in-house guests and members.

* Delivers all messages, packages and amenities promptly and accurately.

* Maintains an orderly and clean luggage storage room, lobby and front entrance.

* Remains in the lobby, ready to assist guests and co-workers at any time with any requests or concerns they may have.

* Acquires all necessary arrival and departure information from the front desk.

* Safely parks guest and member cars and ensures key security standards are followed.

* Communicates arrival, departure, venue, and hotel information to guess and members.

* Knowledgeable in hotel and guest room facilities/services.

* Gives recommendations of local dining and activities as requested.

* Assists front desk in taking reservations for hotel outlets and services.

* Review arrival report daily.

* Assist in Front Desk Agent duties and PBX incoming calls and resort reservations as needed.

* Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.

* Assists with service recovery as needed in order to ensure that guest issues are resolved before a guest leaves property.

* Maintains calm and professional disposition in challenging or fast paced environment.

* Adapts well to change.

* Perform other duties as assigned.

* Interface positively with other departments, offering assistance when needed.

* Displays care in use of equipment and maintains an organized and professional work environment.

- **Minimum Knowledge & Skills:** Requires basic employment skills in clerical, service, or manual areas.

- **Formal Education and Job-Related Experience:** This position requires a minimum formal education of a high school diploma. Some experience with valet / bell person duties though not required, would beneficial.

- **License, Registration, and/or Certification Required:** Valid Driver's License required

Fine Motor Skills

X

Gross Motor Skills

X