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Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.
Do you have customer service or call center experience and in search for a long-term career? If so, this position may be the right fit for you! We are in search of an individual who is motivated by learning new concepts and continual interaction with others. The ideal candidate will be dependable, courteous, professional, able to calm upset callers, and have a positive attitude. Ability to communicate fluently and effectively in both English and Spanish is desired, but not required.
Individual must be have reliable transportation with the ability to work on-site. Initial training as well as supplemental training will be completed at a training center in Lancaster, SC or Rock Hill, SC.
Don't meet all of the requirements below? We would still love to hear from you!
Responsibilities and Duties:
A Member Care Specialist is responsible for handling all incoming calls regarding a variety of requests using first call resolution. Will have knowledge of all products and services offered by the Credit Union as well as excellent member service skills. This individual uses their knowledge to solve issues, provide out of the box solutions for members, and demonstrates the ability to show empathy towards the members.
Additional responsibilities include, but are not limited to:
JOB SPECIFICATIONS:
A high school diploma is required, and previous customer service experience is preferred.
The Member Care Specialist I must be able to gain a good understanding of credit union products and services. Individuals must possess excellent problem-solving, listening, communication, and member service skills to serve the membership, via telephone, providing service and information in a pleasant, professional, and efficient manner on all our services. In addition, the Member Care Specialist I must have a strong work ethic with the ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Basic computer literacy is required specifically in Microsoft Office products and SharePoint. Individuals should be able to learn and navigate new applications quickly. Familiarity with the credit union’s guidelines and procedures on checking accounts, savings accounts, plastic card products, and loan products is helpful.
Candidate must be available Monday - Thursday 8 am - 5 pm, Friday 8 am - 6 pm . Position has the flexibility to be located at either our Corporate Headquarters in Lancaster, SC, or our Rock Hill Center in Rock Hill, SC.
*Member Care Specialist II must meet job specifications for Member Care Specialist I and be independent and proficient of all Member Care Specialist I job duties.
*Individual must remain in the Member Care Specialist position for a minimum of 1 year prior to transitioning into another role within the credit union. Exceptions made only at management’s discretion.
Benefits
The Member Care Specialist is an hourly paid position with benefits effective on the first day of employment. We proudly offer competitive income and comprehensive benefits package.
Benefits provided include the following:
A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.
EOE
#FoundersFCU
Full Time
$35k-42k (estimate)
05/07/2024
05/20/2024
foundersfcu.com
LANCASTER, SC
50 - 100
1950
Private
WALLACE BOYD
$10M - $50M
Banking
The following is the career advancement route for Member Care Specialist positions, which can be used as a reference in future career path planning. As a Member Care Specialist, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Care Specialist. You can explore the career advancement for a Member Care Specialist below and select your interested title to get hiring information.