If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Director of Information Technology, the IT Project Manager is responsible for the oversight and management of software developed and/or implemented for Global Refuge programs. This includes driving the software development lifecycle, from identifying the need/opportunity, taking the software through full implementation and evaluation, and providing ongoing support and administration. The position will also engage with clients to enhance appropriate business processes supporting new software solutions. This position requires alignment with Global Refuge program managers, management of vendors, and the technical skills to effectively evaluate software design approaches, business processes, and required hardware, and provide realistic cost/ benefit analyses.

This position can be remote with trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in The United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, and vision available on the first day of employment,
• professional development, tuition reimbursement,
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
• company 403(b) contribution of 3%, an additional 7% match which vests immediately,
• Family Building benefits for reproductive procedures, adoption/foster care assistance, and
• an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

Project Management / Product Owner

• Partner with Global Refuge business to understand current business needs, anticipate future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within our strategic framework.
• Assess existing business processes related to the identified need and work with staff clients to develop necessary and appropriate process improvements that will integrate with and support, any proposed technical solution.
• Oversee implementation of project plans and spearhead issue resolution.
• Solutions research, based on the needs of agency staff and organizations.
• Produce required project documentation including requirements, process mapping, and data flow diagrams.
• Facilitate communication with stakeholders regarding the status of project plans.
• Manage vendor relationships to ensure conceptual and technical requirements are technically sound and responsive to business needs.
• Creating a product road map based on the vision for the team's product.

Business Analysis

• Partner with program managers to understand current business needs, anticipate future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within a strategic framework.
• Develop business requirements or user stories that are clearly and thoroughly documented.
• Coordinate and provide oversight for comprehensive and orderly testing of software.
• Coordinate the development and delivery of training on process changes and how to use the software.
• After implementation, oversee maintenance and administration of implemented software, without the routine use of vendors.
• Monitor the impact of the system once implemented to determine if the benefits of the system have been realized; if not, identify the reason why and the corrective action to be taken, with related costs. Track suggestions for enhancements and determine in partnership with program managers if/when to group those changes as a new release of the software.
• Other duties as assigned.

QUALIFICATIONS

• Degree in business, computer science, software development, or other relevant experience. Can substitute with experience.
• At least 5 years of experience managing software development projects.
• Ability to perform realistic cost/benefit analysis to assess the size of effort required to develop and support teams.
• Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds.
• SQL skills and Salesforce knowledge are a plus.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.