Located on the 1st floor of 1523 Sansom Street, Bar Lesieur offers an intimate, upscale dining experience that will leave you wanting to taste every dish on the menu. The modern approach to a la carte dining highlights classic techniques, flavors & ingredients all influenced by French cuisine. Come enjoy original takes on French classics alongside innovative cocktails as you embrace our inviting restaurant in the heart of Philadelphia.
SUMMARY: Bar Lesieur is seeking an experienced Maitre D to run the book of reservations & help promote seamless service during dinner shifts. 

Responsibilities:

1. Guest Reception:

   • Warmly welcome guests as they arrive at the establishment.
   • Escort guests to their tables and ensure they are comfortable.

2. Reservation Management:

   • Manage reservation systems, ensuring accurate booking and seating arrangements.
   • Confirm reservations and handle any changes or cancellations.

3. Seating Arrangements:

   • Organize seating arrangements to optimize efficiency and guest satisfaction.
   • Handle special requests and accommodate preferences whenever possible.

4. Communication:

   • Act as a liaison between guests and restaurant staff.
   • Communicate any special requests or dietary restrictions to the kitchen staff.

5. Customer Service:

   • Provide attentive and personalized service to all guests.
   • Address any concerns or complaints promptly and professionally.

6. Staff Coordination:

   • Coordinate with servers, bartenders, and kitchen staff to ensure smooth operations.
   • Provide guidance and support to the front-of-house team.

7. Maintaining Standards:

   • Ensure that the dining area is clean, organized, and properly set up.
   • Uphold the establishment's standards of service and presentation.

8. Upselling and Promotion:

   • Promote menu items, specials, and promotions to guests.
   • Encourage upselling and suggestive selling to enhance the guest experience.

9. Training and Development:

   • Train new staff members on proper procedures and protocols.
   • Provide ongoing coaching and feedback to improve team performance.

10. Administrative Tasks:

    • Maintain records of reservations, guest preferences, and feedback.
    • Handle billing and payment processing when necessary.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and organizational skills.
• Leadership qualities and the ability to motivate a team.
• Knowledge of food and beverage service techniques.
• Familiarity with reservation systems and basic computer skills.
• Previous experience in a similar role is often preferred.

A successful Maître d' plays a crucial role in creating a memorable dining experience for guests and contributes to the overall success of the establishment.