• Do you ever wish your incredible work got the recognition it deserves?
• Do you crave a work environment that ignites your passion and fuels your purpose?
• Do long days leave you feeling drained, not driven?

If so, we'd love to connect with you! We're seeking a team-oriented individual who can think on their toes while having the confidence and dedication to deliver exceptional service. This role is perfect for a motivated, outgoing individual who thrives in a dynamic, team-focused, high-energy environment. Joining our team means being a crucial part of our collective success and enjoying a path of personal and professional growth that encourages innovation and goal achievement.

ABOUT US

If you’re looking for a run-of-the-mill job, please stop reading. We are not just another coffee brand with an addictive ambiance, trendy lattes, and a thin veneer of culture and community. We ARE a culture-centered community that is focused on the people within and the people we serve. Kindness is at the top of our core values, leading charge in our decisions, service, and operations. We are a socially equitable company focused on initiative, self-reliance, cooperation, integrity, and putting our best selves forward daily. At the core, we value, support, treat each other respectfully, and love each other.

ABOUT YOU

Join our dynamic team, where the Barista Expo plays a crucial role in ensuring smooth operations by coordinating the efficient flow of our guest orders. Acting as a vital link with adept handling of team communication, this position prioritizes excellent guest service with meticulous attention to detail, ensuring a seamless guest experience. Your oversight of specific considerations ensures precise order fulfillment and prompt delivery to our esteemed guests. If you thrive in a fast-paced environment, are socially driven, and enjoy bringing joy to people's day, we want to meet you! Your commitment to excellence in service perfectly aligns with our values, fostering loyalty and satisfaction. Ready to be part of a team where your efforts are recognized and valued?

We look forward to welcoming you aboard! 

THE ROLE

The Barista expo is essential in ensuring the seamless flow of guest orders. As a primary coordinator, you'll find fulfillment in your role, supported by a team dedicated to excellence in service and guest satisfaction. Behind the counter, you'll efficiently communicate between guests and team members to ensure order accuracy while prioritizing guest satisfaction.

Your attention to detail shines as you supervise guest requests, addressing specific food allergen considerations to guarantee accurate order fulfillment and timely delivery to our valued guests. Whether you're preparing food or drinks to be enjoyed “for here” or “to go,” alerting the team about unavailable items, or providing detailed product descriptions to guests, your commitment to enhancing the overall guest experience is evident.

As the primary contact for online and DoorDash orders, you'll oversee order fulfillment, tracking, and item hand-off while ensuring prompt processing and accurate arrangement. Your commitment to delivering exceptional service resonates with our core values, fostering an atmosphere centered on quality and guest contentment and enhancing satisfaction and loyalty.

RESPONSIBILITIES

• Coordinating the seamless movement and fulfillment of materials, baked goods, and beverages
• Efficiently communicating to ensure guest satisfaction and order accuracy, acting as a liaison between team members and the guest to expedite the preparation and hand-off of drinks and food items, and ensuring we have followed all special requests.
• Supervising guest requirements, including specific food allergen considerations, to ensure accurate fulfillment of orders according to the ticket and timely delivery to the guest.
• Responsibility for serving food, whether to be enjoyed “for her” or “to go.”
• Alerting the team immediately and effectively about unavailable items. 
• Exhibits full knowledge of the menu and all current items for sale and can translate this information to inquiring guests.
• Acting as the point person for online and third-party orders, expediting their processing and hand-off.
• Ensures guest satisfaction while assisting in daily operations to achieve common goals. 
• Drive loyalty through service excellence and quality that aligns with our values.
• Manage compliance with food and beverage policies as directed by the local health department.
• Ensures guest service stations are adequately stocked with paper products or beverage preparation items.
• Cleans and sanitizes all equipment, utensils, dishes, work areas, and service areas. 
• Performs other related duties as assigned.

REQUIREMENTS

• Must be available on weekends and holidays

PHYSICAL REQUIREMENTS

• Must be able to lift 50 lbs. 

NOT LOOKING FOR

• Corporate climbers
• Narcissists 
• People are afraid of change and taking risks
• Cowards
• Political ideologists
• Bad taste in music
• Someone with a short fuse
• A control freak

LOOKING FOR

• People who color outside of the lines
• Your favorite color is yellow or orange
• Must love dogs
• Do you believe that kindness makes the world go round? 
• Do people tell you you smile too much and/or laugh at everything? 
• Do you believe the things that you do can create profound change?
• Do you live a purpose-driven life?
• Servant-leadership mentality