Welcome Desk Representative

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Representative will work directly with families on program registration and accounts for all YMCA of Northern Utah.

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

RESPONSIBILITIES OF A FRONT DESK REPRESENTATIVE:

• Communicate directly with customers through phone, email, and face-to-face conversations
• Provide accurate information on program offerings and schedules
• Manage customer accounts, including receiving payments
• Assist in completing reports and updating records
• Use Customer Services best practices to provide an engaging experience for all
• Assist with check in and out at camp

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A FRONT DESK REPRESENTATIVE :

• 18 years of age or older
• High school graduate or equivalent
• One or more years of customer service experience preferred
• Spanish speaking preferred
• Ability to pass Department of Child Care Licensing fingerprinting and background check
• Proven track record of developing authentic and deepened relationships with others
• Highly proficient in Google Platform

PART TIME BENEFITS:

• 100% off Childcare programming
• Employee & Employer Retirement Contribution Options
• Professional Development Assistance