Premier Pain Solutions offers comprehensive and patient-centered pain management for acute and chronic pain. The interdisciplinary group of premier interventional pain management professionals provide the very best in pain relief with a whole-body health focus. As client-facing professionals, Patient Experience Ambassadors play a key role in representing our practice within the community.

The Patient Experience Ambassador is responsible for interacting with patients in our clinics and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to physician availability, explaining intake forms to new patients and processing payments after treatment.

Essential Responsibilities:

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Other duties as assigned.

Required Skills/Abilities:

• Knowledge of procedure authorization and its direct impact on the practice’s revenue cycle
• Excellent computer skills including Excel, Word, and Internet use
• Detail oriented with above average organizational skills
• Excellent customer service skills; communicates clearly and effectively
• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload

Education and Experience:

• High School Diploma or GED
• 1 years’ medical prior authorization experience preferred
• 2 years’ experience in a medical related field required