Starting Rate: $3/hr plus tip pool percentage

The Server position works as a team to collectively ensure a positive experience for all guests. The Server functions as the first point of contact for table service diners and provides guests with an in-depth knowledge of the company and current menu offerings. This position provides customer service. They introduce guests to and assist guests with QR ordering and maintain a sound table experience until the guest leaves.

Daily Duties, Functions, Responsibilities

· Answer guest questions knowledgeably and professionally

· Warmly address each guest upon arrival and departure

· Know all table numbers and positions

· Convey all guest concerns at once to the MOD/Shift Lead, if not able to handle themselves

· May complete the basic functions of the Busser, Food Runner, or Host during busier times.

· Assist guests with QR ordering system

· Take guest orders when necessary or directly requested

· Mediate order requests to the bar and kitchen, and assist in delivering orders once ready.

· Maintain a thorough knowledge base of current food and beverage offerings (includes ingredients, cooking procedures, etc.)

· Relay daily specials, upcoming events, or new products to guests.

· Efficient use of the POS (Toast) to input orders, manage a high volume of tabs/orders, and process payments when needed.

· Responsible for cash handling

· Completion of steps of service for each table.

· Cleans the facility as needed/required.

· Assists host team to maintain restroom cleanliness

· Monitor a table’s beverage levels

· Work in a safe and controlled manner

· Responsible for safety and personal hygiene standards at all times

· Responsible for compliance and understanding of all policies set forth by DBBC

· Adhering to all VA ABC serving and handling laws.

· complete all assigned sidework tasks

· Other duties as assigned.

Minimum Knowledge, Skills, and Abilities

· Thorough level of customer service positions in food and beverage service.

· Ability to manage personal responsibilities in a high-volume, fast-paced working environment

· Ability to follow oral and written instructions.

Education and Experience

· Minimum two years in a customer service position.

· High-volume experience preferred.

· Virginia Drivers License

Physical Conditions and Nature of Work Contacts

· Regular contacts are made with individuals from within the Back of House and Front of House divisions

· Communication is usually cooperative in nature, but the ability to deal tactfully with a variety of visitors/individuals is sometimes necessary.

· Work takes place in a loud environment for long periods (up to 14-hours)

· Lifting up to 50-pounds occasionally is necessary in addition to repetitive lifting and balancing of up to 25 lbs being the norm.

· Conducts work in a standing position; job requires frequent standing, walking, bending, stooping and lifting.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: No more than 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Food & Beverage Servers: 1 year (Preferred)

Work Location: In person