This is a part-time position which will work Mondays (aprox. 6:30am – 1pm), Tuesdays (Aprox. 7:30am – 1pm), and Thursdays (aprox. 1pm – 5:30pm.)

About Our Company

At Utah Physical Therapy, our commitment is to deliver nothing short of our absolute best – in time, effort, and understanding. We deeply comprehend the hurdles that arise from injuries and the journey towards recovery. By actively engaging in patient care and harnessing our expertise, we offer the optimal path to healing and restoring your true self. Patient well-being is our priority, and we're dedicated to guiding patients back to a life of vitality and strength.

Job Description

As a crucial member of the Utah Physical Therapy team, the Patient Advocate plays a pivotal role in ensuring exceptional patient experiences and supporting clinic administrative functions. This position requires a strong blend of interpersonal skills, technical proficiency, and a commitment to upholding a positive and professional atmosphere within the clinic.

What You Will Do:

• Greet patients warmly and create a personalized experience from their arrival.
• Manage accurate scheduling and appointment reminders.
• Maintain precise patient records, including EMR chart maintenance for seamless therapy journeys.
• Collaborate effectively with team members, providers, billing, admin, insurance, and authorization teams.
• Assist patients in comprehending their insurance plans and provide accurate information.
• Handle phone inquiries and conduct insurance verifications.
• Manage fax and email communications, ensuring timely responses.
• Uphold HIPAA and PCI compliance standards during interactions and documentation.
• Maintain an organized and clean office environment, including cleaning duties.
• All other duties as assigned.

What You Will Bring:

• Minimum 1 year experience in medical reception, insurance & authorization, or Therapy Technician roles.
• Proficient in EMR systems, Microsoft Office (Excel, Word, Outlook), and Google Docs.
• Strong written and verbal communication skills.
• Quick adaptability and efficient problem-solving.
• Capacity to work independently and embrace change positively.
• Translate business needs into actionable solutions.
• Demonstrated commitment to organizational goals.
• Strategic thinking with adept interaction across all organizational levels.
• Effective multitasking with a focus on timeliness and responsiveness.
• Diplomacy, sound judgment, and discretion in customer interactions, coupled with professionalism and consistently positive demeanor.

What You Will Experience:

• Work is primarily conducted in a clinical setting within a physical therapy office.
• Environment may involve a combination of office spaces and treatment areas.
• Required to assist patients with exercises, set up equipment, and support therapists during treatment sessions.
• Handling and moving various therapeutic equipment.
• Environment can be fast-paced and involve close interaction with patients.
• Standing for extended periods, walking, bending, lifting, and guiding patients through movements.
• Regularly required to: perform repetitive wrist, hand and/or finger movement, feel the attributes of objects, grasp, push, and reach with arms or hands.
• May be required to sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees.
• Use your body to demonstrate all exercises – Body movements, exercise equipment, reach above your head, lift from waist to above head max 15 lbs., may assist/team lift 50 lbs. from floor to waist.

Join us at Utah Physical Therapy and contribute to a supportive team that values patient care and employee growth.

Job Type: Part-time

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Application Question(s):

• *REQUIRED - This is a part-time position which will work Mondays (aprox. 6:30am – 1pm), Tuesdays (Aprox. 7:30am – 1pm), and Thursdays (aprox. 1pm – 5:30pm.)

Does this fit your job search?

Experience:

• Medical Reception: 1 year (Preferred)

Ability to Commute:

• West Haven, UT 84401 (Required)

Work Location: In person