Founded in 1975, The Help Group is the largest, most innovative and comprehensive nonprofit of its kind in the United States serving children with special needs related to autism spectrum disorder, learning disabilities, ADHD, developmental delays, abuse and emotional problems. Its broad range of mental health and therapy services and residential programs extends its reach to more than 6,000 children and their families each year.

The Help Group, through its many specialized clinical and educational programs, provides assistance to children and families within their communities through its Child and Family Center therapeutic and educational programs.

The Help Group has provided services in Service Area 2 (SA 2) for over 20 years In addition, the programs within each of The Help Group’s agencies are offered individually or may be combined to address the unique needs of each child and family. 

Salary range: $20.00- $21.00 per hour 

Translator (Spanish) / Admin Assistant 

(30 hours a week) 9:00 AM - 3:30 PM with a 30 minute break. 

 DUTIES AND RESPONSIBILITIES:

Patient Support Services:

• Provide intake and assist with financial screening and Health History intake for limited English proficient patients.
• Provide interpretation at various points of patient interaction to support clinic operations such as scheduled patient visits with providers and patients.
• Call patients 2 days before their appointment to remind them of their appointment.
• Provide either interpretation or instruction at classes for patients on various health topics.
• Contact patients in a timely manner in response to voicemails left by patients .
• Contact and follow up with patients who no-showed for their medical appointment(s) in accordance with the “No Show Follow Up” procedure. Document such patient contact in EPM or EHR.
• Forward patient’s concern and feedback to appropriate personal within APHCV for resolution and optimization of clinic efficiency.
• Work with clinic operation and medical staff to facilitate efficient patient flow.
• Participate in data collection and verify advanced access data as a special project as well as regular day to day activity.
• Assist with data collection for clinic performance measures.
• Call patients with abnormal lab results. Document such calls made in medical chart according to procedure.
• Document encounters on the interpreter tracking system.
• Very and schedule future appointments when necessary.
• Submit quality of care and productivity reports to Supervisor, if any.

Translation:

• Translate clinic documents, outreach materials and health education materials in timely manner.
• Perform back translation to evaluate the accuracy of the translation.
• Type set or coordinates with other staff to type set the translated material.

Professional Development/Others:

• Attend APHCV staff meeting, clinic staff meeting, and other meetings as assigned by supervisor.
• Attend training as assigned by supervisor/clinic operations manager.
• Communicate training needs to supervisor/clinic operations manager.
• Attend a continuing education class for furthering and keeping abreast in the medical interpretation field.

PERFORMANCE EXPECTATIONS:

• Maintains professional and excellent customer service demeanor at all times with patients, caregivers, and other staff.
• Works as a team player and be willing to assist co-workers in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
• Facilitates patient flow by working effectively and efficiently.
• Maintains open communication with other clinic staff.
• Performs other duties as assigned.

SUMMARY:

APHCV expects all Clinic Operations (CO) Staff to be a part of the revenue cycle process that contributes to the optimization of capturing, management and collection of patient service revenue.

As APHCV is in the business to serve patients APHCV is committed to the prevention of patient centric care at all level, from the CO Call Center Operator, Front Office and Medical Interpreters (and beyond). This position helps facilitate successful delivery of services to linguistically diverse patient consumers by providing interpretation for medical services and non medical services such as enrollment and other benefit programs.

APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures and follow APHCV policies and procedures.

 REQUIRED:

QUALIFICATIONS:

• High school diploma and 1 year minimum of substantial volunteer or working experience in the targeted community.
• 1 year interpretation/translation experience.
• A certificate of language interpreting in English and targeted language or a certificate of medical interpreter training completion.
• Ability to speak, read, and writes fluently in English and Spanish 

PREFERRED:

• Proficient in PC/MAC with working knowledge of Microsoft Office applications.
• Experience with intranet and internet.
• Computer literacy in English and targeted language.
• Basic knowledge of health in general.
• Knowledge of targeted communities.
• Strong communication skills.
• Regular predictable attendance during clinic hours.
• Ability to work efficiently, accurately, and with minimum supervision.
• Ability to follow directions and follow up on recommendations from supervisor.
• Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.
• Knowledge of health care system in the United States.
• Knowledge of health promotion and education.
• Working experience in medical field, case management, and customer service.
• Ability to teach or instruct others.
• Interest in community health.
• Detail oriented.
• Skilled in time management with multiple priorities.

THE IDEAL CANDIDATE:

• Must be highly organized, have attention to detail, and be able to manage multiple projects with competing deadlines.
• Minimum 3 years of office experience, computer proficiency, accurate typing skills
• Effective communication skills and excellent attendance are necessary for the position.
• Bilingual in Spanish - REQUIRED

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.