Responsibilities:
- Greet and welcome guests as they arrive at the front desk
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and respond to guest inquiries or requests
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional and courteous manner
- Assist with guest check-in and check-out procedures
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions

Requirements:
- Excellent communication and customer service skills
- Proficient in using phone systems and computerized reservation systems
- Strong organizational skills with the ability to multitask effectively
- Ability to handle difficult situations with patience and professionalism
- Previous experience in a customer service role is preferred

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person