Job Summary:
The purpose of this position is to provide laundry services to the lodging operation.
Duties and Responsibilities:
-Ensures security and privacy of all guests are maintained at all times.
-Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
-Provide assistance in handling customer complaints, involving management as necessary.
-Sorts, washes, dries, folds, bundles, wraps, and issues linen in accordance with established instructions and/or as directed by the Leader/Supervisor.
-Operates commercial washers, dryers and ironing press; paying special attention to detail while working with the laundry to prevent staining, over-bleaching, or over-starching.
-Picks up and delivers laundry to various facilities. May be required to load, unload, attach/detach laundry chemicals as needed by hand or using carts, dollies, hand trucks, golf carts or similar lifting/carrying devices.
-Inventory laundry to detect missing and/or damaged items. Maintains inventory, records damages, and issues requests for replacement items to sustain par standards set by management.
-Reads and follows written directions from manufacturer and/or supervisor on the proper use of all equipment and chemicals. Cleans filters, equipment, and notifies supervisor of any malfunctions.
-Sweeps, mops, dust, and empties trash in order to maintain cleanliness of laundry facility and linen storage areas.
-Maintains documentation of work performed on a daily and monthly basis.
Perform other related duties as assigned.
No experience required; High School graduate or equivalent preferred.
PHYSICAL REQUIREMENTS:
This position is required to do considerable standing, bending, walking, pushing, pulling, and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.
WORK ENVIRONMENT:
Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation; however, it is not unlikely that conditions may be very hot due to heat from the dryers and presses. Some facilities will require exposure to outdoors. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions.
Personal Protective Equipment (PPE) is provided and must be worn.
SPECIAL REQUIREMENTS:
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.