Join our team where Healthcare is reimagined!

We are looking for an Audiology Assistant to join our team. We are an established practice that is continually growing. Work with our well-respected group that has been serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you!

What makes us different?

While working at our Company, you will enjoy great perks, such as a great Monday thru Friday work schedule (no weekends), an excellent benefits package, and PTO (for Full Time employees only). We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.

Responsibilities:

• Patient Care – audiology assistant checks (routine hearing aid checks, warranty expiration visits, Loss & Damage claims, repairs, etc.)
• Perform in office repairs of hearing aids and assistive devices, when possible and send aids to the manufacturers when needed.
• Order hearing aids, repairs, accessories, chargers, receivers, etc. from manufacturers in a timely manner
• Counsel patient regarding repair warranties, Loss & Damage coverage (manufacturer and ESCO), and service plan options
• Appropriately charge for all parts and services. Document patient fees and payments on hearing aid encounter tickets and invoices, when applicable.
• Document all patient encounters in system (visits, phone calls, emails, insurance updates, etc.)
• Respond to patient phone calls and emails in a timely manner
• Ensure patients schedule appropriate follow up visits with audiologists and audiology assistants
• Follow all established protocols and procedures
• Complete estimate for all private pay hearing aids patients
• Courtesy Calls – contact newly fit hearing aid patients within one week of fitting to see if they have any questions or concerns.
• Assist with patient inquiries/phone calls as necessary
• Monitor department emails – handle/forward as necessary
• Assist with hearing aid package check-in/programming
• Ensure clinical rooms and repair rooms are well stocked. Order clinical supplies, manufacturer supplies, batteries, and office supplies, as needed.
• Maintain/correct personal schedule. Remove duplicate appointment spots, add missing spots, etc.
• Comply with all Infection Control policies
• Duties otherwise assigned

Qualifications:

• High School Diploma or GED is required
• Ability to thrive in a fast-paced environment
• Excellent customer service and computer skills
• Strong verbal and written communication skills
• Friendly, personable demeanor
• Detail oriented
• Ability to multi-task
• A minimum experience of one year experience in the medical field is preferred but not required.

We are committed to a diverse and inclusive workplace. Head & Neck Surgery of Kansas City is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status