Description

• Provides one-on-one end-user problem resolution for approved software.
• Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.
• Assists in creating documentation materials for end-user frequently asked questions (FAQs).
• Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
• Ability to work with little or no supervision and be proactive in all situations.
• Understanding of VOIP desk phones, cell phones, and all other telecommunications devices and equipment.
• Must have a strong desire to learn and keep abreast of new and emerging technologies.
• Provide basic support for all IT related hardware, peripherals, copiers and network access.

Roles and qualifications:

You will be responsible for helping our IT organization with various hardware, software and documentation projects. Your ability to manage projects will be essential, as some projects will involve multiple people over a period of time. Your clear written communication skills will be necessary as you update existing or create new documentation.

Though we are committed to providing on-the-job training for all of your day-to-day responsibilities, you will need to demonstrate initiative to step into the role while displaying a polished, professional demeanor, acute attention to detail and exceptional prioritization skills.

Job Specific Skills:

• Windows Server and Active Directory Administration versions 2016R2 through 2019
• Windows 10
• Microsoft Office 365
• Microsoft Azure
• Microsoft Exchange
• Network troubleshooting
• Backup and Restore best practices, any software

Requirements

Skills to have:

• Yealink and IPitomy VOIP
• Familiarity with Amazon Web Services
• Familiarity with VMware
• Experience with Citrix
• Server and Network Security
• Documentation
• Experience with Apple Products
• Some knowledge of Linux

Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Experience help desk support or customer support role.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Ability to work with all levels of the organization

Physical requirements:

• Sitting at a monitor for up to 8-hour days
• Ability to bend, stretch, twist or reach out
• Use fingers to grasp, move or assemble small objects