Title: Customer Retail Specialist – PT

Location: Phoenix store

Copper Star Home Medical Supplies is honored to be one of Arizona’s premier Durable Medical Equipment providers. We are family-owned and proud to be doing business now for over 27 years in an industry dedicated to improving our customers’ lives. We are dedicated to providing medical supply solutions to individuals of all ages, making sure our customers are welcomed and heard.

We are seeking a friendly, committed, and dedicated Customer Retail Specialist who enjoys helping others and making a difference in people’s lives. In this position, you will be the “face of our company” and assist, educate, and provide solutions to our in-store customers, modeling a standard of excellence in providing superior customer service. You will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process. To us, nothing feels better than being able to improve the lives of our customers by providing the best service available. If this sounds like something you’d like to be involved in, we’d love to see you on the Copper Star Home Medical Supplies team.

This is a part-time position, with an hourly wage and commission pay. The position is 20 hours a week and need to be available to work Monday & Wednesday 8:30 am to 6:00 pm, and Saturdays 9:30 am to 4:30 pm.

Role and Responsibilities:

1. Greeting and assisting all walk-in customers, as providing an exceptional customer experience by ensuring the customer is always the priority.

2. Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.

3. Recommending products to customers that best meet their medical needs and closing sales.

4. Answering incoming phone calls with an attentive, patient, and friendly demeanor.

5. Perform other duties as deemed appropriate by management.

What We’ll Need from You:

1. Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.

2. Ability to learn about the products and accessories Copper Star Home Medical Supply carries and be able to educate and recommend products to customers to drive sales.

3. A polite, positive, and cooperative attitude, and willingness to be part of a team.

4. Computer literacy and the ability to handle different software and programs.

5. Superior communication skills, both verbal and written.

6. Great attention to detail.

7. The ability to effectively handle multiple tasks with numerous interruptions is a must, while still keeping a positive and friendly attitude.

8. A High School Diploma or a G.E.D.

What We’d Love to See:

While not necessary, some big marks in your favor would include prior experience in the HME industry, prior experience with medical insurance providers, and bilingual skills (Spanish/English).

There Will Also be Some Physical Requirements:

· Reaching, crouching, kneeling, and stooping

· Frequent use of computers and other technology, necessary to perform job functions, including POS system and ability to process register transactions

· Frequently lift/move up to 65lbs

Job Type: Part-time

Pay: $17.50 - $20.50 per hour

Expected hours: 20 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Retail sales: 2 years (Preferred)
• Providing exceptional customer service: 2 years (Preferred)
• DME: 1 year (Preferred)

Work Location: In person